Satish Kumar Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Gurgaon, India

Gurugram, Haryana, India

Gurgaon, Haryana, India

Worked At onsite Google Gurgaon behalf of Astreya• New Hire on-boarding and IT Orientation, Setting up machines for new hires and setup their password on Day one.• New Hire Induction program in which I take new hires through precise IT orientation like password constrain and IT security policies etc.• Ordering New Equipment’s whenever required and also setting up min/max level for auto ordering.• Order IT Equipment’s as per the project requirement.• Provided Desktop/Laptop/chat and phone support to Googlers.• Provided investigation, diagnosis, resolution and recovery for hardware/software problems, when unable to resolve, escalate to upper level in accordance with escalation processes.• Maintained overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable time frame.• Worked on assigned projects simultaneously.• Managed service requests, software installations, new computer setups, and upgrades Record incident resolutions in the tool.• Installation and troubleshooting of Linux, Mac, Windows, Chrome OS and Android hardware and others as assign.• Maintained other relevant computer peripheral devices such as Monitors, Printers, Google’s AV Systems (Tandberg, Crestron, Extron, BiAmp, NEC, MIMO)• Managed and monitored IT inventory to ensure it meets the upcoming needs, procurement, tagging and record keeping for accurate tracking of Google’s corporate assets.• Inventory Management wherein we ensure all the IT equipment/Accessories are accounted and counted on week, monthly basis.• Configured machines for new hires. Support conference rooms (inspection, incident management, hardware and software support)• Repair management of hardware related failures of workstations and laptop and recycling assets• Analysis of Service Level Agreement, creating report for stakeholders and suggest improvements• Ensured SLA compliance of support teams and responding to service escalations in quick and timely manner.

Client Ge Capital -Gurgaon, Haryana, India

I was worked with DELL International Services Pvt. Ltd from Nityo Infotech Pvt. Ltd client located in GE Capital India (Gurgaon).Job Profile:  Managing GE capital IT stock in PAN India & its includes Procurement of IT asset (Laptop/desktop/ USB HDD, Pen drives, Mouse etc & raise Purchase orders. Managing complete Onboarding, F & F and allocation requests from PAN India includes 28 branches.  Managing 10 FSB branches with 10 engineers as a branch Spoke.  To help users in basic operations and provide them training wherever required etc.  Using service now tool for ticketing, asset mapping, return asset, PC Deployment to End User etc.• Service Request -Acquisition request for asset upload, Acquisition request for procurement, Procurement tickets, change ID approval. Working on Daily Call reports & maintaining monthly closing tickets report. Working on project tickets like asset refreshment Laptop/desktop, data card, VPN migration etc activities. Maintaining Inventory & updating records on a monthly basis in the service now tool. Providing services to user by Remote support with using 123rescue (log me IN) remote support tool.  Maintaining Monthly ticket status, weekly reports, engineer tracker, F & F, on-boarding etc reports.

Gurgaon, India

Client: Aricent groupAricent is a global leader in the convergence marketplace, providing solutions for Voice over Packet, SS7 Signaling, IMS, Broadband, Datacom, Wireless, Billing and OSS, Communication Applications and Handset domains. FSS offers both licensable technologies and outsourcing services to meet the needs of more than 3000 customers globally.Client: GE Capital, IndiaSite Profile: GE Capital or GE Consumer Finance India Has two businesses, GE Countrywide and India Business Cards (IBC) pertaining mainly to process financial transactions/queries and processed. It is a TCP/IP based multiple domain networks on windows 2000, XP, and spread across the northern, western and the southern spheres of India. There are 28 branches, which are connected, and the rest are remote and VPN to connect to the network.

Bca, Computer Programming, Specific Applications, B

Bachelor's of Computer Application

Mba, Information Technology, B