Managed PACS digitization project-a GoI initiative, for Thane and Palghar district• Established and managed 12 operational delivery centers, overseeing recruitment, training, and supervision of a team exceeding 70 individuals.• Liaison with external vendors & tech partners to help resolve delivery and technical issues.• Partner with senior govt bank officials and regional & nodal officers.

Drive product feature developments from inception to implementation using JIRA• QnQ Performance Improvement - KPI score boosted by 16%; Fail opportunities dropped by 9%• Manage development of B2B SaaS products that deliver aggregated company-specific news and business competitors supporting quality B2B sales intelligence• Worked with cross functional team of Data & NLP Engineers, and QA analyst to manage product development lifecycle including UAT, Launch, Support &… Show more Drive product feature developments from inception to implementation using JIRA• QnQ Performance Improvement - KPI score boosted by 16%; Fail opportunities dropped by 9%• Manage development of B2B SaaS products that deliver aggregated company-specific news and business competitors supporting quality B2B sales intelligence• Worked with cross functional team of Data & NLP Engineers, and QA analyst to manage product development lifecycle including UAT, Launch, Support & Maintenance.• Built data visualizations for product KPI for stakeholder engagement• Designed & implemented data test experiments - Interpreted data to understand KPI failures and remedy issues from coding enhancements to data issues• Recommended improvements to process and internal systems that led to team productivity and data quality Show less

My team helps retailers make quick and informed pricing, assortment & merchandising decisions by providing access to real-time competitive intelligence that allows analyzing competitors efficiently with real-time pricing and assortment data.• Scaled business revenue 100% Y0Y (Ssense.com); Improved margin by 55% through Process reengineering (Westwing.de)• Manage DAAS programs involving new client on-boarding and existing client deliverables across Furniture, Fashion and Everything else… Show more My team helps retailers make quick and informed pricing, assortment & merchandising decisions by providing access to real-time competitive intelligence that allows analyzing competitors efficiently with real-time pricing and assortment data.• Scaled business revenue 100% Y0Y (Ssense.com); Improved margin by 55% through Process reengineering (Westwing.de)• Manage DAAS programs involving new client on-boarding and existing client deliverables across Furniture, Fashion and Everything else categories (westwing.de, Ssense.com, Lidl.de)• Ensure seamless onboarding experience for new clients on PAAS solution – Involves liaison with Data Acquisition team, Product Development Team, Data Operations and Data Science team• Oversee Live projects involving exact & similar product matching resulting in competitive benchmarking for product assortment and product pricing for our clientele• Collaborate with product team to implement backlog priorities based on business needs• Refine Product Category tree & product attribute with regex, library and aliases• Introduced collaborative leadership to ensure process automation, Manage agile teams, knowledge management and drive overall team development Show less

Provide access to real-time competitive intelligence that helps retailers make quick and informed pricing, assortment & merchandising decisions• Own the entire program and drive operations to accomplish the transformational needs of business service processes by collaborating with the required partners - Ops, Tech team, Vendor and Support functions• Successfully delivered projects related to Product Cataloguing (Staples), Improvement in B2B bid performance (Amazon) Private Label… Show more Provide access to real-time competitive intelligence that helps retailers make quick and informed pricing, assortment & merchandising decisions• Own the entire program and drive operations to accomplish the transformational needs of business service processes by collaborating with the required partners - Ops, Tech team, Vendor and Support functions• Successfully delivered projects related to Product Cataloguing (Staples), Improvement in B2B bid performance (Amazon) Private Label performance (Grainger), Product Search and Discovery• Client Engagement and Relationship Management. Ensure CSAT by periodic guideline review• People Management - leadership role, floor control, retention and optimum utilization • Articulate, Deploy, and Track the Development Plans of team members• Work with Account managers on new RFPs and SoW closures• Deploy automated audit checks to ensure a high degree of enriched content Show less

Managed multiple projects supporting Channel Advisor on brand and product onboarding on marketplace (Walmart.com) thru product categorisation & attribution in addition to top seller research & recruitingOperations:• Drive operational efficiency – Collaborate with Interdisciplinary teams across analysts, engineers and external vendor partners• Operative cost control – blending automation and cross trained resources• Process Reengineering using Automation and Workflow Design… Show more Managed multiple projects supporting Channel Advisor on brand and product onboarding on marketplace (Walmart.com) thru product categorisation & attribution in addition to top seller research & recruitingOperations:• Drive operational efficiency – Collaborate with Interdisciplinary teams across analysts, engineers and external vendor partners• Operative cost control – blending automation and cross trained resources• Process Reengineering using Automation and Workflow Design. Ensure optimized delivery schedule with enhanced quality audits• Client Engagement and Relationship Management• Managing operations aspects of the organization including knowledge management, coordination of resources and project planning and delivery (onshore & offshore)PreSales:• Support S&M Strategy - New client rendezvous / showcase delivery capabilities• Assist in new client proposal / Prepare meta-data for Sales catalog – Draft case study based on success story on existing clients• New client rendezvous / showcase delivery capabilities Show less

Supported Fortune 500 company (Dell.com) with comprehensive support for their campaigns and digital product launches; Including globalized content synchronization, translation management, content maintenance, SEO & DAM services.• Led a 30-member team dedicated to providing cutting-edge digital solutions and services for a renowned Fortune 500 company. Spearheaded project deliverables in content maintenance, digital marketing, translation management, globalized content synchronization… Show more Supported Fortune 500 company (Dell.com) with comprehensive support for their campaigns and digital product launches; Including globalized content synchronization, translation management, content maintenance, SEO & DAM services.• Led a 30-member team dedicated to providing cutting-edge digital solutions and services for a renowned Fortune 500 company. Spearheaded project deliverables in content maintenance, digital marketing, translation management, globalized content synchronization, online campaign implementation, and the successful online launch of new products and services.• Coordinated with multiple agencies on content development/new product launches/platform migration ensuring SLA and Quality impacting sales revenue improvement and successful promotion of new product launches and services• SPOC for all escalations and for any new business opportunity discussion• Maintain process and compliance related documentation. Focus on Process Streamlining, Delivery schedule and Quality Improvements• Assist in creating and presenting QBRs to client• Prioritize team compliance in terms of time, efficient resource planning, identify training needs along with partnering reward plan in collaboration with HR Show less

• Managed operations for Catalog build and Content related projects with a team of 25 people based in Mumbai and Nasik• Serve as a single point-of-contact for the client, co-ordinate on a daily basis for project requirements - Set expectations on delivery and manage TATs and ETAs• Experience in effective client escalation management, root cause and resolution• Presenting Monthly Business Reviews to senior management• Translate business needs into detailed functional… Show more • Managed operations for Catalog build and Content related projects with a team of 25 people based in Mumbai and Nasik• Serve as a single point-of-contact for the client, co-ordinate on a daily basis for project requirements - Set expectations on delivery and manage TATs and ETAs• Experience in effective client escalation management, root cause and resolution• Presenting Monthly Business Reviews to senior management• Translate business needs into detailed functional specifications for any process automation• Perform people management roles such as Training, maintain a Recognition plan, provide periodic performance review & Mentoring of team members as deemed required Show less

• Worked as a Process Administrator for the HR department’s Retention Process, that deals with Stock Options against Global Bonus Awards, designed for Top executives of Bank across the globe. Part of Global Deferred Compensation Analyst team• Was responsible for Keeping the Deferred Compensation WebSite updated with the latest details received from Fund Managers with respect to Price update and Dividend update• Ensure data integrity throughout the entire process cycle right from… Show more • Worked as a Process Administrator for the HR department’s Retention Process, that deals with Stock Options against Global Bonus Awards, designed for Top executives of Bank across the globe. Part of Global Deferred Compensation Analyst team• Was responsible for Keeping the Deferred Compensation WebSite updated with the latest details received from Fund Managers with respect to Price update and Dividend update• Ensure data integrity throughout the entire process cycle right from introducing new Awardees into system to generating Payroll files, calculating & making final payout to exiting participants and finally evaluating his forfeited assets to generate appropriate letters• Generate Standard and Adhoc report on daily/weekly/monthly basis. Maintaining Exhaustive MIS records as required• Co-ordinate with HQ PoC on daily basis via call/email on process instructions and query resolution Show less

• Processing of paychecks and Employee data management• Been part of QA-QC – Conducting backend check of processed data• Maintaining Dashboard showing Volumes v/s Errors

• Provide liaison between client and other internal Equant departments• Maintain accurate records to ensure contractual Compliance and measurement• Worked on Email queue management system for global support on network equipment troubleshooting

• Reconciliation: Monetary transactions on SAP, Customer accounts and Stock reconciliation• Software Testing for VB-MS SQL system