Experienced and results-driven IT professional with over 3.5 years of experience in the IT support domain, primarily focusing on application support within the investment banking sector. Providing support to various banking, Treading applications of the client. I handle daily monitoring, automation, issue resolution, and production support across multiple regions. I have strong expertise in tools like ServiceNow, Unix, Autosys, and MySQL, Python, and I work closely with cross-functional teams to ensure high availability and performance of critical systems.With a focus on resolving technical issues, optimizing system performance, and providing exceptional user support, I am passionate about ensuring seamless workflow for business.Driven by a problem-solving mindset and a commitment to continuous improvement, I thrive in fast-paced environments where technology plays a vital role in business success.