Territory Manger, Technical Service
Current2013/Aug – present----Technical Support, ----Territory Manger1. Responsible to manage new requirement and mega deal in Technical Service2. Responsible to manage exceptional requirement in Technical Service3. Responsible to enhance Technical Service capabilities by working with Portfolio Management team and Service Sales team4. Responsible to interface customers as a point of contact of Technical Service2012/Aug – 2013/July----Technical Support, Service Supply Chain, Vendor Management----Territory Manger1. Responsible to manage new requirement in Supply Chain operation2. Responsible to manage exceptional requirement in Supply Chain operation3. Responsible to manage the budget for Service Supply Chain 4. Responsible to interface customers as a point of contact for Service Supply Chain5. Responsible to manage vendor’s performance2007/Feb- 2012/July----Technical Support, Service Supply Chain, Vendor Management----Program Manger1. Responsible to manage following function vendors;• Third Party Logistics vendors [DC operation, local depots operation ( 130 depots) 、import/exports operation ]• Third Party Maintenance vendors ( Providing FE service to Cisco customers )• Repair Manufacturing Vendors • Configuration vendors• Managing logistics for Failure Analysis process • Reverse Logistics vendors( asset recovery, material disposition)2. Inventory / Shipping / Master maintenance by ERP ( Oracle ) system3. Manage RFI/RFQ/RFP process 4. Manage vendor’s performance according to SDP and conducts Business Review Meeting with vendors5. Manage vendor’s performance by auditing their operation like vendor’s DC and depots6. Providing consultation to 3PL vendors for new depot candidates by visiting facilities including assessing equipment and layouts7. Join functional discipline meeting with Global team to discuss initiatives and issues8. Reviewing entire groups operation to improve efficiency and reduce cost