Satpal Panesar Email & Phone Number

Managing inbound calls for the National Childcare Scheme from parents, sponsors and carers. Using product knowledge to resolve problems and give advice on the scheme from application through to claims. Adhering to data protection and confidentiality. Effectively managing a database (CRM) through accurate and efficient data entry.Dealing with parents who require to make postal applications, managing details through effective questioning and sending out relevant application forms.Processing the postal applications, sending out confirmation once done. Dealing with claims that come in from service providers and collating that with the system.

Deal with incoming calls from FAs/Advisers/Policyholders/ Account Managers/Sales support executives and third parties e.g. Trustees, Solicitors, etc. Provide technically accurate and compliant responses to customer enquiries. Responsible for own personal development and performance management.A recent addition to the role has been retention of business and to provide sales leads to the Intermediary sales force.

Southampton, United Kingdom

Provide business support to environmental health officers. Maintain data base for all incoming invoices for purchase orders, schedule of payments and status of overdue accounts Also manage purchase order for the environmental health team, Finance team and Business Support. Monitor receipt of goods received against the goods received notes and enter onto system ready for payment. Prepare invoices at month end for all contracted jobs for Pest Control Team. Provide customer service to residents, police, other local authorities, doctor’s surgeries, councillors, and chief executive’s office to make or change bookings, advice of updates on case status and deal with residents who come into reception or drop paperwork at reception and enquiries with regards to incoming post, emails or by phone calls. Coordinate and administer clinical waste collection, food registrations, immigration requests and all noise and nuisance complaints. Administer on-line payments for pest control treatments, animal welfare licencing, tattoo and piercing registrations. Monitor several internal and external inboxes, gov.uk inboxes and take appropriate action within a set timescale. Extract reports for total land charges and deal with the requests utilising an internal system and property files which has to be accurate and compliant. Collate incoming calls from both external and internal customers and direct them to the correct department. Deal with emails from both internal and external customers e.g. residents, councillors, chief executive’s office, police or other local authorities. I have been a Service Excellence Champion, this involved setting up an information centre which is updated daily with all current statistics incorporating changes and new information and is communicated to the team. My additional responsibilities are to update the End of day board for Environmental Health team and arrange problem solving meetings with the team and managers.

Southampton, United Kingdom

Education record

Education record