Manager for the SAP AMS project team of 60 members delivering SAP application support services including incident management, service request fulfilment, change requests and problem management across 9 SAP modules in an outcome based delivery modelResponsible for all deliverables of the Supplier Team within the agreed KPIs as per scheduled contract and ensuring revenue and margin targets are met in an outcome-based delivery contractManage the demand and incoming requests… Show more Manager for the SAP AMS project team of 60 members delivering SAP application support services including incident management, service request fulfilment, change requests and problem management across 9 SAP modules in an outcome based delivery modelResponsible for all deliverables of the Supplier Team within the agreed KPIs as per scheduled contract and ensuring revenue and margin targets are met in an outcome-based delivery contractManage the demand and incoming requests, communicate with all major stakeholders from business, prioritize, identify and assign skilled resource for delivery, trigger SOW, cost, scope, budget and schedule managementMonitor all project activities and escalation management Establish and maintain relationships with client SDMs, Client Delivery and Purchasing SPOCs and senior leadershipProject Status Reporting - MSR to client leadership team, Account Delivery Review to Mindtree Leadership team (both vertical and horizontal heads) to ensure issue resolution, prioritizing risks and mitigations measures to ensure continuous service delivery improvementAppraisal of team members for hike, promotion recommendations, performance improvement plans, resource mentoring, on-boarding and off-boarding of resources Show less

SAP E2E Service Management● Project Manager and SAP O2C Service lead for the E2E business process team, cutting across multiple IT platforms ● Managing IT vendor team for continuous service delivery ensuring business and IT KPIs are consistently delivered as per client expectations ● SPOC from the IT vendor team to the client, operating from the client location, handling a team of multi-vendor consultants ● Project manager of the O2C AMS team responsible for the service… Show more SAP E2E Service Management● Project Manager and SAP O2C Service lead for the E2E business process team, cutting across multiple IT platforms ● Managing IT vendor team for continuous service delivery ensuring business and IT KPIs are consistently delivered as per client expectations ● SPOC from the IT vendor team to the client, operating from the client location, handling a team of multi-vendor consultants ● Project manager of the O2C AMS team responsible for the service operations involving incident management, problem management, release management ● Certified Wipro Scrum Master working as client service manager for multi-vendor IT service delivery team, catering to a Fortune 500 client, managing the critical client business processes, across multiple geographies.● Project resource allocation, optimizing cost of delivery, escalation management, crisis management and ensuring deliverable quality and timelines Show less

Growth Path: Joined as Senior ConsultantPromoted as Advisory ConsultantProject : Enhancement and AMS for an Australian Vehicle Service and Insurance Provider● Managing SAP consultants to deliver BAU work to client, which includes problem resolution, responding to proposals and solution designs, effort estimation and incident management● Project activity tracking, status reporting, client meeting and resource allocation to deliver project and meet timelines● Managing… Show more Growth Path: Joined as Senior ConsultantPromoted as Advisory ConsultantProject : Enhancement and AMS for an Australian Vehicle Service and Insurance Provider● Managing SAP consultants to deliver BAU work to client, which includes problem resolution, responding to proposals and solution designs, effort estimation and incident management● Project activity tracking, status reporting, client meeting and resource allocation to deliver project and meet timelines● Managing project deliveries within approved budget and timeline and reporting of KPIs to business, handling resources, escalations and ensuring high CSAT● Eliciting requirements for new problems/enhancements from business, architecting solutions and preparation and sign off from business● Unit Testing, SIT and UAT of the objects developed liaising with the testing team● Resolution of defects, change requests and transporting changes from development to quality to production environmentProject : Global Template Rollout for a European Manufacturing Giant● Worked as SAP CRM functional consultant in O2C team in Global Template Rollout project● Attending client meetings and design workshops for as-is and to-be solution design● Worked on functional configuration in SAP CRM sales module - Sales Order, Sales Quote, Sales Contract, Consignment Order, Credit and Debit Memo● Process design and mapping of Opportunity, Campaign, Sales Order, Sales Quote, Sales Contract, covering the order-to-cash business cycle● Preparing configuration documents, test scenarios and test script execution for Forms and Development Objects● Co-ordination with technical team for requirement clarifications and issue resolutions● Proposal development and case studies in customer relationship management using SAP technology Show less

Growth Path: Joined as Senior Associate ConsultantPromoted as ConsultantProject : AMS for European Utility Client● Part of scrum team in AMS and enhancement for CRM ISU project running on Agile framework● Error resolution for Business Partner and Business Agreement BDOCs and master data replication issues● End-end functional test case preparation for related business processes in SAP CRM● Worked on requirement gathering, fit-gap analysis, impact analysis and… Show more Growth Path: Joined as Senior Associate ConsultantPromoted as ConsultantProject : AMS for European Utility Client● Part of scrum team in AMS and enhancement for CRM ISU project running on Agile framework● Error resolution for Business Partner and Business Agreement BDOCs and master data replication issues● End-end functional test case preparation for related business processes in SAP CRM● Worked on requirement gathering, fit-gap analysis, impact analysis and responding to RFPs and RFIs for clients in energy and utilities and retail domain● Market research and CRM product comparison as part of pre-sales activitiesProject : Implementation of Campaign Management and upgrade from SAP CRM 5.0 to SAP CRM 7.0● Preparation of FSDs for SAP CRM master data, campaign management, segmentation● Configuration of business roles, navigation bar profile, work centres, master data, opportunity, campaign, segmentation● Preparation of configuration documents and training documents● Responding to RFPs, fit-gap analysis, system appreciation and mapping business processes Show less

● Undergone rigorous training stints in area sales management for B2C and B2B customers, trade marketing and brand management● Ensured availability at outlets through trade promotion management and efficient functioning of distribution channels● Maintained relationships with key accounts brand development through trade and sales promotions

Analysis and Cost Optimization of Inventory System using Simulation ModellingStudied the inventory system for critical bearing items, identified problem areas & developed simulation model for inventory review and procurement that optimized inventory ordering. The model was dynamic which took into account random probability of consumption and minimized overall inventory cost by nearly 50%Tools - Monte Carlo & Dynamic Excel based Simulation & MS Project 2003, SPSS Statistical… Show more Analysis and Cost Optimization of Inventory System using Simulation ModellingStudied the inventory system for critical bearing items, identified problem areas & developed simulation model for inventory review and procurement that optimized inventory ordering. The model was dynamic which took into account random probability of consumption and minimized overall inventory cost by nearly 50%Tools - Monte Carlo & Dynamic Excel based Simulation & MS Project 2003, SPSS Statistical Software Show less

• Regression Test strategy planning, test bed setup and test scenario execution in SAP after each sprint release• Understanding the functionalities and prepare test cases for retail annuity products • Execute the test cases (black box testing) and test result reporting in Quality Center• Formulating Defect Prevention (DP) strategies & Monitoring Quality and Productivity (QnP) • Arriving at the effort estimates and finalizing on the resource structure • Weekly Status… Show more • Regression Test strategy planning, test bed setup and test scenario execution in SAP after each sprint release• Understanding the functionalities and prepare test cases for retail annuity products • Execute the test cases (black box testing) and test result reporting in Quality Center• Formulating Defect Prevention (DP) strategies & Monitoring Quality and Productivity (QnP) • Arriving at the effort estimates and finalizing on the resource structure • Weekly Status Reporting (WAR) to Delivery Heads & Milestone Report preparation (MSR) for the project• Daily Activity Report Tracking (DART) and appraisal of team members• Functioned as Training Anchor • Handled a team 8 to 9 People Show less

• Customer Service and Front Office Activities• Demonstration of new products to prospective clients• Ensuring client satisfaction during branch banking experience

• Product designing of mining and material handling equipments in AutoCAD• Prospecting and proposal making for new customers• Visiting client sites for sales negotiation and closure• Contract Creation and Closure• After Sales Service