As a Pilot Outbound Process Job Responsibilities - Life Insurance:Hardcore Sales for the life insurance policies.Using soft skills as well as convincing skills as per customer scenarios. Achieving the defined targets. Providing services to the customers. Attaining daily, weekly and monthly targets specified by the process. Providing the feedback to the process head at the end of the day. Providing the proper and complete information on the basis of system for requested inquiry by the client. Inbound Process Job Responsibilities: Answering customer’s queries and giving complete information required by the customers. · Updating/Tagging TAS in CRM as per call scenario and as per product. · Retaining for Port-out customers with convincing skill with the help of available offers. · Adhering to the schedule as prescribed by the TL. · Focusing on ICF, Quality as well as First Call Resolution. · Accuracy maintained for the complaint and its solution provided to the client. · Following company provided product knowledge base system insight, I-can, Knowmax, ECMS etc…· Good and effective communication with customers as per required language such English, Hindi, Marathi etc.

Worked as Project Document Controller

Worked as HSE Administrator

Keeps documents together with a document transmittal cover that identifies information of document. Keeps update document number, revision number, page number, legibility, and damage of the incoming document. · I am extremely detail oriented, organized, and possesses the ability to multi-task and continually prioritize tasks. With my thorough knowledge of managing administration files and records. · Produce reports as required by management & other parties from time to time. Ensure all project documents/drawings & correspondences are available in paper version & electronic version (scanned & native format). · Responsible for the day-to-day running of the document control system including receiving, re-producing, retrieving, issuing, and transmitting of all projects documents. Responsible to maintain and control all documents to be the latest status. Document, any form, letter, facsimile, contract, specification, requisition or record of any kind required to transmit information from one party to another. It also includes computer generated drawings, lists, charts, etc., and other data used to form a permanent record of the Project Progress. Following the Company Procedure to archiving of documents and correspondence in office. As per procedure methods of document handling and control work in the aspect of issuance, sending, dispatching, and distribution control of the SITE Project Documents. Keeps Maintain Quality Records. · Conducting payroll timesheet for the employees, preparing vacation schedule for the employees as per site management. Take care of tickets for the employees. Take care of employee’s passports, Iqamas, medical/Insurance cards. Checking the visa validity. Maintaining the arrival/departure schedule.Computer Skills & Training:-· DCS, EDMS, WRENCH, CRM, KRUX· MsWord, Excel, Access, Power Point

Controlling file server (EDMS) in hard and soft copies. All documents and drawings submitting for review and comment at first issue & submitting according to the Project schedule.Document shall be issued together with a document transmittal cover that identifies information of document. Revision of documents shall be performed by the authorized personnel. The revised drawings shall be identified by a revision letter placed in a triangle, and the revised area shall be identified by a cloud mark. The revised documents shall be identified by a vertical line to the left side of the revised description and insert revision number in the triangle. They will be identified the same as the case of revised drawings where it is difficult to mark with an underline such as, engineering data sheets, tables.

 Produce reports as required by management & other parties from time to time. Ensure all project documents/drawings & correspondences are available in paper version & electronic version (scanned & native format). Prepare Final Dossiers Indices for Client approval. Arrange Final Handover Dossiers as per the approved indices for onward submission to client through Company’s Certification Engineer. Responsible for organizing and conducting Archiving & disposal of Project Files as per contractual requirements & in-house procedures at the end of the Project In-charge of complete and full-fledged Documentation Management System. The documentation required to be managed by this system includes, complete range of Technical documentation like Drawings, Reports, Calculations, Technical Specifications, Construction phase, which are further utilized for As-built documentation / Final Hand-over Dossiers.

Project : 1. QATAR GAS EXPANSION PROJECT ( QATAR )Project : 2. GAS TO LIQUID ( QATAR )Contractor : CHIYODA TECHNIP JOINT VENTURE (CTJV) France & Japan Co.Client : QATAR GAS –RAS LAFFANDesignation : QUALITY CONTROL SECRETARY

Document Handling and Marketing

Document Handling and Marketing