Satu Saari Email and Phone Number

Sain vuorotteluvapaansijaisuuden aikana olla mukana kehittämässä asiakkuuksien johtamisen mallia ja sen käsikirjaa muun muassa työpajatyöskentelynä. Lisäksi olen työskennellyt asiakaspolkujen hahmottelun parissa ja asiakaskokemuskyselyiden kehittämisessä ja analyysityössä. Sain runsaasti kiitoksia johtotasolta asti myös tekemästäni reklamaatioiden juurisyyanalyysista.

Working as a Project Manager and Insight Specialist, I was responsible for customer projects regarding e.g. CX measuring, market researches and win/loss analyses. My tasks included interviews, writing reports, analysing qualitative data and workshopping with customers about their Customer Experience and how best to measure it to enhance their sales and customerships. I also had the pleasure to be a member of a steering group for one of our biggest customers.I also continued working with what I already had extensive experience: writing content for both Funnel and our customers! I wrote case stories and created video manuscripts, commented and modified blog posts of others and copywrote the social media posts related to these texts and videos.

I started as a Trainee and after a 6-month training period I continued as a Marketing and Communications Coordinator. My duties included updating and managing social media platforms such as LinkedIn, Twitter and Facebook, media planning and budgeting. I was responsible of writing and proof-reading our website texts, blogs and news.As a Coordinator, I was in charge of marketing of Kuopio, Oulu and Tampere areas. Together with regional teams, I planned and suggested marketing actions. I was also in charge of written materials of Saranen Consulting and planned video productions.

Tarjoilutehtäviä tapahtumissa ympäri Tamperetta sekä vakiovuoroja esim. Fazer Cafe Tempossa.Waiting staff at banquets in Tampere region and regular shifts at e.g. Fazer Café.

Viestinnän harjoittelijana pääsin kirjoittamaan tiede- ja kulttuurilehti Aikalaiseen sekä yliopiston verkkosivuille. Olin myös vastuussa yliopiston Instagram-kanavasta @unitampere ja päivitin niin suomen- kuin englanninkielisiä Facebook-sivuja. Tuotin sisältöä myös esimerkiksi ura- ja rekrytointipalveluiden Rekrytoi!-lehteen.As a communications trainee at the University of Tampere, I got to wrote several articles to science and culture newspaper Aikalainen and university's website. I was also responsible for Instagram account @unitampere and updated both Finnish and English Facebook sites.

Vietin välivuoteni englantilaisessa maaseutuhotellissa, aluksi siivoustöissä ja myöhemmin baarin tarjoilijana.I spent my gap year in an English countryside hotel. I started from housekeeping and later transferred to waiting staff at the hotel bar.