Satvik Raval Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Deployed SD-WAN solutions to enhance network performance, improve reliability, and support business continuity for enterprise-level clients, ensuring seamless integration and optimization.• Configured and managed secure VPN solutions (IPsec and SSL) to safeguard data transmission and facilitate secure remote access for clients, aligning with industry standards and best practices.• Worked extensively with Cisco and Fortinet devices, implementing and optimizing networking solutions for business clients, ensuring consistent, high-performance network operations.• Led network deployment and service migration projects at client locations to achieve seamless integration and client satisfaction.• Provided advanced technical support for VoIP services, including SIP-Trunking, Digital Business Line, and hPBX, by configuring and troubleshooting networking hardware such as modems, routers, and switches.• Collaborated with commercial vendors to resolve escalated network and service-related issues, maintaining strong professional relationships for efficient problem resolution.• Maintained comprehensive technical documentation on internal platforms to facilitate knowledge sharing and promote team efficiency.• Actively participated in an on-call rotation, providing after-hours support to maintain network integrity and service continuity for clients.

Hamilton, Ontario, Canada

• Provide IT support to internal and external clients with hardware, software, and network issues. • Work with network technologies and protocols such as TCP/IP, DCHP, DNS, WLAN, WAN, LAN, and many more.• Troubleshoot Desktop systems such as Windows computers and MAC OS.• Implement Incident Management Process to create, manage and resolve incident tickets.• Provide an initial response to auto-generated alarms from servers, network equipment, and end-user devices.• Communicate with clients, technicians, and upper management for any major issues.• Work with external vendors to resolve any client issue.

Toronto, Ontario, Canada

Assist students with courses and troubleshoot any issue related to college provided applications and projects• Assist students with software, hardware installation.• Troubleshoot any issue for college-provided applications on Mobile or PC(Windows/MAC/Linux).• Provide additional assistance to professors with Lab or Class.• Assist students with courses such as CCNA, Linux, Python, JavaScript, and Windows Server.

Bachelor'S Degree, Information Technology

Advanced Diploma, Computer Systems Networking And Telecommunications, 3.82/4 Gpa

Activities and Societies: Member of Student association.