Satyam Pandey Email & Phone Number

Noida, Uttar Pradesh, India

• Requirement Gathering for Web and Application development projects.• Preparation of necessary documents (RFP, SOW, NDAs, POC, BRD, FRD) for the client's requirement.• Understanding the default software/applications products and services of Webkul and its functionalities (at the workflow level) for a personalized explanation of the same to the clients.• Handling customer's pre-sales and post-sales queries over various communication mediums like Calls/E-Mails/ Skype/ ChatWhizz /Helpdesk/ Social networking sites.• Project assignment and being Client's major communication for ongoing projects.• Managing Project Delivery (It covers check of all the SOW points agreed).• Assigning the technical queries/issues of clients to the technical departments.• Preparing a full User Guide (Technical document/Content) of the products for Webkul’s products, Services, and customers in written and video format as well.• Attending International as well as Domestic Seminars and Conferences regarding the promotion of the products with the presentation.• Market Research of the products.• Responsible for new partnerships of the organization, acting as a bridge between Client-side and organization.

Noida

Responsibilities:• Utilized Salesforce CRM software to manage customer data and track progress.• Created and maintained project documentation.• Managed full recruiting life cycle which included research, sourcing, and screening, interviewing, recruiting, negotiating, and closing candidates.• Conducted market research and analyzed industry trends.• Acted as a communication channel by attending to clients via Email, Phone, and helpdesk systems.

Science, 12Th

Bachelor'S Degree, Bachelor Of Technology