Venkata Satya K. Email & Phone Number

Developed a custom application for Clinical Operation Services to create, track, approve COSS requests for Medicaid recipientsDeveloped the data model to have a 360 view of services provided to each Medicaid Recipient in the systemIntegrated with MITS which is the source of truth for Medicaid Recipient dataDeveloped CANS assessment form using LWC components where users can create, clone and modify assessment forms for each Medicaid Recipient and track the progress over a period of timeCreated an IMS community where third-party investigators can accept assignments and report findings on incidents reported to the Medicaid Department.Developed an algorithm to decide the care level recommendation based on submitted assessments.Automated enrollments and disenrollments, denial letters, and other administrative aspects of the CANS solution.Developed batch jobs and file transfers to send application data to third-party systems.Developed daily processes to keep assessor(user) data in sync with specific certification entities(PRAED).Controlled access to large user groups for onboarding into Salesforce platform. Used Agile process and Sprint Cycles to divide the project into iterative development and deployment.Setup new environments - production orgs and sandboxes to support all deployment/release/development activities.Administered several managed package applications such as Docusign, Drawloop, Flosum, Ownbackup.

Project: Client Customer CommunityCommunity Cloud implementation for the 503 A division within client organization.Use case is for physicians to access the portal to prescribe medications to their patientsBuilt integration with legacy internal DB to retrieve patient and physician dataImplemented self-registration and customized community user provisioning for physicians and support staff which involved retrieving and comparing data across two external databases, NPI validation, email verification, and support casesDeveloped batch job to periodically send physician orders to the source of truth database - this involved insertion, update and cancellation of orders.Project: Client Sales & Service CloudsCombination of email-to-case and web-to-case for case creation and communicationUtilized flows, process builders, case assignment, case escalation, case auto response rules and custom development to drive automation and streamline the workflows of the business units.Developed publicsite.com pages and custom sites for custom approval processes by managers which do not need Salesforce license consumption.Setup Azure AD integration for SSO for internal employees.Implemented Just in time provisioning for vendors and providers into the external community - customized self-registration UI built using Lightning Web Components (LWC).Built REST API integration with OneLink to streamline vendor and customer dataProject: Client IntegrationCustom integration with Dealpath for bi-directional sync of opportunities and properties.Auto populate Scout score on property record within Salesforce using LWC.Custom LWC to make DNC Scrub callouts.Custom lead round robin assignment solution utilizing custom metadata, lead scores and agent limits.Dynamic table generation utilizing apex to send DocuSign EnvelopesMicrosoft Graph API integration to display Teams Groups and Conversations within Working Groups setup in Salesforce.

Designed and implemented technical solutions to a Service Cloud Implementation in conjunction with third-party technologies - DocuSign.Rolled out email-to-case functionality across 13 markets to streamline the RFP Intake process.Integrated Salesforce with NLP engine using REST API to process the documents and receive the parsed data.Designed and developed custom junction objects, triggers and validations to hold the plan data received from the NLP engine. Developed custom LWC lightning screens to display the data and developed custom logic for plan comparison and recommendation.Designed and implemented DocuSign functionality using the Apex Toolkit to send the applications for signatures.Leveraged the DocuSign writeback capability to capture the updated information back into Salesforce.Developed a comparison and approval process to automatically update the Salesforce records with information captured from the signed documents.Using best Salesforce practices - Designed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.Responsible for all the activities related to Data Loader and Workbench like exporting data into CSV files, or importing external system data using these tools.Utilized DrawLoop for building forms, creating PDF files and delivering them out automatically.Utilized ownbackup to seed sandboxes, take backup of production metadata and data.