• Handling candidates’ email accounts, completing NMC Process, IETLS/OET Process, managing Visabooking & Flight Tickets.• Coordinating with candidates till the time they reach their destination country.• Staying in touch with nurses on a regular basis to make sure they receive enough warning before anypart of their compliance ends.• Accountable for communicating with nurses to talk them through the compliance process and task.• Providing Candidates with excellent service by rapidly resolving problems.• Carrying out monthly HCPC/NMC/ Checks.• Monitoring DBS annual expires and ensuring candidates should be notified well in advance.• Performing trust Id checks on passport or BRP/ VISA Card.• Chasing the candidate references.• Ensuring all essential compliance are up to date.• Handling NHS trust of RSNFT, CWH, ST BARTS, NUTH, FRIMLEY & IOW.• Preparing revenue reports monthly & quarterly.• Preparing Trajectory Reports.• Preparing Power Point Presentation every week and monthly for review.• Submitting invoices to the deployed candidates to financial department.• Importing all candidates documents into the company TR software. (Talent Recruit)

 Handling all MIS Activities. Vendor Coordination and Process work till for Payment. NEW EB Connection Process for Non-EB Sites. Electrification of sites with EB power within target period. Handing over the sites, SEB work after completion of work to O&M team.

Handling the Corporate customer. Retention of existing corporate clients through prompt resolution of issues. Co-ordination with concerned departments and escalation of critical issues. Preparing Churn & Collection Reports. Preparing Power point Presentation for weekly & Monthly Review

Handled all kinds of responsibilities/assignments of the Call Center including MIS reports. Shift supervision, Product training and handling to call center executives, Handling of escalation calls and queries both from Telecare and Distributor end. Registration, escalation, resolution and feedback ensuring Customer Satisfaction. Providing efficient Back Office Support for the smooth functioning of Customer Care.