Saud B. Email & Phone Number

Stafford, Texas, United States

• In-charge of developing and executing comprehensive digital marketing strategies for universal and specific customers to promote brand awareness while increasing market share.
• Through the use of free and paid advertising, and directing social media engagement strategies, helped grow the number of followers on Facebook, LinkedIn, YouTube, and Instagram within the range of 6-8% increase per.
• Continually design and distribute company and product email campaigns via Mailchimp and Hubspot.
• Create product listings, both text and images, for different selling platforms such as Amazon (using Amazon Seller Central), Walmart, eBay, Newegg, and the company webstore.
• Seek and collaborate with external organizations on potential partnership activities.

Stafford, Texas, United States

• Provided effective leadership and supervision to a team of technical support specialists with a focus on developing team skills through regular training sessions and performance reviews to enhance service quality and.
• Implemented new support processes while refining old ones to improve response time by 20% within Zendesk, prioritizing customer satisfaction and reducing product return rate.
• Maintained knowledge of the latest trends and technological advances within the audio/video industry, and continually passed the information to support specialists.
• Wrote and revised product specifications documents and user manuals, and worked with the operations team to have the necessary materials printed to be included with the product.

Stafford, Texas, United States

• Assisted customers in-person and over the phone regarding set-ups, troubleshooting, and product recommendations for audio/video products
• Wrote 2 weekly articles published for co-workers and customers regarding FAQ's, troubleshooting techniques for specific products, and general audio/video product knowledge
• Tested various different audio/video products to ensure optimal functionality, and also tested new incoming product samples that would be integrated within the product line-up

Houston, Texas Area

• Provided instant technical service to HCSS clients regarding HeavyBid and HeavyJob software through multiple channels.
• Created helpful articles containing solutions to various problems through the capture of relevant information during support transactions.

Houston, Texas Area

• Worked with leadership to develop a set of metrics derived from raw company data to track improvements in organizational efficiency.
• Reported consumer trends, inventory, and product feedback to management by collecting transactional information and consumer reactions.
• Leveraged knowledge of hardware, software and company procedures to manage activities such as event planning, inventory control, financial management and point of sale transactions.

Houston, Texas Area

• Provided first-level technical support to end-users on proprietary software and applications.
• Performed troubleshooting to software, hardware and networking issues resulting in identification and resolution of the problem.
• Maintained Precinct operations including functionality checks on returned products and processing unit shipping/receiving.
• Performed Level 1 Data Recovery in store for clients due to corrupted file system.
• Trained end-users on setting up and using new technologies.
• Used de-escalation and conflict resolution skills to develop understanding and positive results for clients.

Houston, Texas Area

• Built connected solutions through sales and product data analysis resulting in customer satisfaction and regular exceedance of sales goals.
• Developed strong interpersonal skills while collaborating with diverse teams, vendors and leading managers to contribute to business development.