Saugata Das Email and Phone Number
bombay, maharashtra, india
Saugata Das's Location
Melbourne, Victoria, Australia, Australia
Saugata Das's Contact Details
Saugata Das work email
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Saugata Das personal email
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About Saugata Das
Summary: Account Management | Business Strategy | P&L Responsibility | Business Development | Analyst Relations | Alliance & Partnership | Business Research• Seasoned IT leader with 17+ years of work experience in the streams of Delivery Management, Business Development, Customer Management, Market Research and Business Consulting• Currently working with Tata Consultancy Services, Kolkata as a Delivery Partner and managing a team of 180 associates. Key Responsibilities include Strategic Planning, Service Delivery, Client Delight and Employee Satisfaction• Hands-on experience in Account Management, delivering Transformational Projects, Account Governance and Business Strategy• Excellent customer interfacing skills and proven ability to interact with senior leadership team from IT and business in the customer organization • Proficient in managing a team of project managers and successfully managing global delivery for multiple projects with diverse technology stack (CRM, Interactive, AWS, Integration, A&I) based in onsite-offshore model• Expertise in annual business planning, operational reviews and joint planning with customer • Experience of working in different domains like Manufacturing, Enterprise Application Services and Healthcare Insurance• A keen communicator with honed interpersonal, problem solving and analytical skills. Ability to take up travel and conduct multi time zone meetings outside of local business hours, when neededPersonal Attributes- Loyal and reliable- Highest ethical standards- Flexible, curious and creative, open for new things and able to propose innovative ideas- Independent and autonomous judgment- Good interpersonal skills- Team player, open, pleasure to work with and positive in a group dynamic- Intercultural competence and experience of working in more than one country and/or multi-cultural teams- Driven, hard-working, entrepreneurial, proactive and productive
Saugata Das Work Experience Details
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Business Relationship ManagerTata Consultancy Services Apr 2024 - PresentMelbourne, Victoria, AustraliaBuild and maintain strong relationships with key stakeholders for strategic enterprise accounts1. Act as the key point of contact for clients, ensuring their needs are met and expectations managed2. Map client stakeholders and prepare Value proposition, while collaborating with the service lines and management teamsAccount Management:1. Oversee the entire account lifecycle, from onboarding to ongoing support.2. Develop and execute account strategies to drive growth and retention.3. Responsible for the Individual targets related to Revenue, Order Book, Margin and CSAT for the said accounts4. Collaborate with the segment account management and delivery teams to grow the accountsBusiness Development:1. Identify opportunities for upselling and cross-selling between IT and and services.2. Collaborate with sales, Service line SMEs and marketing teams to develop proposals and presentations.Project Coordination:1. Coordinate with internal teams to ensure timely delivery of services.2. Work along with the delivery teams to manage project timelines, budgets, and resources effectively.Performance Monitoring:1. Track and report on account performance metrics.2. Conduct regular reviews with clients to assess satisfaction and areas for improvement. -
Delivery PartnerTata Consultancy Services Jul 2022 - Mar 2024Kolkata, West Bengal, IndiaResponsible for managing customer account, business development and operations in the healthcare sector. Comes with a pragmatic approach to business growth through delivery excellence with direct accountability on end-to-end service delivery, customer satisfaction and people development.Highlights:• Strategic account/delivery management with financial management & reporting responsibilities• Overseeing the delivery of large, cross-functional, complex enterprise level IT applications and systems. Conversant with extensive delivery management, risk analysis, planning and monitoring of the delivery, estimation, operating profitability processes.• Handling resource management, appraisal process, gathering requirements, cost estimation of the work package, monitoring & execution of work packages, working on the new opportunities• Work closely with TCS leaders across in designing, leading and implementing internal business imperatives of varying size and complexity• Identification and response to new opportunities with support from wider TCS groups• Proactively manage stakeholder issues and workload prioritization• Ensure Timelines and Quality of demand and supply reporting, budgeting, business efficiency etc. in addition to overseeing day-to-day delivery responsibilities• Coaching and mentoring junior team members on workload and stakeholder management
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Business Strategy And Analyst Relations ManagerTata Consultancy Services Jun 2021 - Jun 20221. Plan and execute all aspects of a targeted, global analyst relations program - competitive reports, relationship building, monitoring research coverage, continued engagement with analyst community to ensure positive outcomes.2. Manage regular analyst engagements, including strategy days, proactive analyst briefings, inquiries, meetings, analyst visits and events.3. Stay abreast of key trends from analyst research and prepare executives for engaging with analysts.4. Develop and maintain a calendar of analyst research reports.5. Support and assist ongoing deals and opportunities with analyst research6. Target, secure, and improve analyst ratings in influential reports and evaluations7. Work with corporate analyst relations team to connect the EAS leadership team with expert analysts for advisory/inquiry sessions to help define and influence offering strategy and build a complementary plan for strategic briefings to targeted analysts8. Monitor the competitive landscape, strategic developments and research reports in EAS areas of focus; share relevant analyst research and key implications with senior management.
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Business Strategy ManagerTata Consultancy Services Jul 2020 - Jun 2021Kolkata, West Bengal, India1. Established the market size and market share projections 2. Developed a standard formula and template to calculate market size and share 3. Detailed market research based on Gartner report to analyze and differentiate the market serviced by TCS and the one which remains untapped as of today4. Industry and vertical trend analysis5. Growth strategy for new business units6. Support implementation of the Analyst Relations plan to enhance the visibility and market perception amongst the leading independent analyst firms7. Collaborates with executives and managers to develop long-range, strategic goals for the organization.8. Identifies and reviews pricing and market trends; analyzes and applies this information in development of strategies for individual market segments.9. Monitors business climate, trends in technology and development, and government activity in areas of the company’s current and anticipated product lines.10. Own the business and financial year planning and drive business governance
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Business ConsultantTata Consultancy Services Jul 2018 - Jun 2020Kolkata Area, IndiaLong term1. Clarity on market size and target market segment with a scientific approach to establish the headroom for growth2. Introduced market share based KPI, standardized Serviceable Addressable Market (SAM) sizeing, conducted in-depth portfolio analysis to support management decision making process3. Considerably expanded the partner ecosystem to address untapped market and expand our offerings. Partnerships moved up from 35 in 2018 to 99 todayShort term1. Standardization of serviceable market size calculation method based on the GTM of TCS, and KPI based on market share2. Substantially increased the presence of cloud focussed transformational case studies in public domain. Increased from 14 in Oct’20 to 50 in Sep’21.3. Phenomenally increased frequency of engagements with analysts, decoded the scoring methodologies, resulting in our much-improved rankings. Moving from 7 interaction annually in 2018, we complete more than 130 interactions today. We are a leader in 10 out of 12 reports published during the period Oct’20 to Sep’21.4. Markedly increased the number of assets in Digital Store from 0 to 76 today5. Improved partner levels and rankings by introducing a robust Partner Engagement Model6. Continuous research findings identified key differentiators that were necessary to compete effectively against Accenture and Deloitte, leading to practices creating innovative solutions & IP. Leading to the Launch of Enterprise NavigatorTM; CrystallusTM
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Program ManagerTata Consultancy Services Jun 2015 - Jun 2018India,NetherlandsWorked for a major transformation program• Developing detailed work plan and schedules for solution design, development, deployment and support• Project planning and monitoring• Incident, Change and Problem Management processes• RCA, Casual analysis• Preparing service management dashboard• Monitoring and reporting project status on a regular basis• Managing risks (internal and external) and escalated issues • Coordinating activities between third parties, client business leaders and its implementation team• Allocate activities and tasks to team members• Co-ordinate and manage change requests and configuration management• Ensure document control• Resolve issues, disputes and adhoc requests• Monitor, review and approve all offshore deliverables• Manage a team of software developers
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Delivery ManagerTata Consultancy Services Sep 2013 - May 2015Ijmuiden, NetherlandsApplication Development and Maintenance (ADM) Service - Currently I am working as the Delivery lead for the multi-functional (manufacturing,logistics,EDI and HR) technical team in Netherlands. I lead a team of techno functional associates(Dutch and Indian expats) and work closely with customers to deliver technical solutions for this project. Technology Stack; Mainframe, Java, EDI Tools; IBM Websphere data interchange, SAP Solution Manager, SharepointKey Responsibilities: Responsible for the day to day operations of the team including staffing, weekly / monthly rosters, MIS and Reporting Proactive management of the team members and to ensure SLA achievement for Incidents, Requests and Problems. Delivery & Management of all Customer and Operations metrics. Establishes team(s) for the execution of the projects Define and assign roles and resp & agreement on delivery schedule Risk planning & implementationDefining project schedules and resource requirements Mentoring - Coach team members in developing solution architecture Process Improvement (Improve current levels at all functions) Implement Security Polices – Ensure Compliance and IT Security Policies are effectively implemented. Directly liaise with Design Authority Board and Change Board to ensure a controlled architecture definition and change management process. Customer Interface - Develop and sustain strong relationships with the account team and other members on the account across various departments. Working with senior managers in defining & executing the Service Support strategy of the Service Line in consultation with Client.Analyze and monitor team performance against agreed service levels, publishes the results, and initiates remedial actions based on resultsEngaged in Application Rationalization, Disaster Recovery plan and Production Support.
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Project ManagerTata Consultancy Services Feb 2012 - Oct 2013Scunthorpe, United KingdomResponsible for end-to-end delivery of Supply chain solutions in Long products business hub.Worked as the project manager for a SCT project for Longs products business. Handling a medium size team to get integrate SAP and legacy systems involving complex business processes.Technology Stack; Mainframe, EDI, MQ series, SAP integration through ESBCollaborating with Supply Chain Transformation team to analyze business requirements, redesign the appropriate system architectures and integrate with partner systems.Played lead role in the architecture definition of integrating Production and Non Production events performed in transactional systems with ERP, application of inventory to Production Orders in manual / automatic mode, integration of the optimized schedule data with the Process Control systems, Despatch management of stock to customer and warehouse etc.
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Project Manager | Solution ArchitectTata Consultancy Services Sep 2010 - Feb 2012Scunthorpe, United KingdomWorked as the TCS project lead for the MES scheduling implementation of Europe's second largest Steel producer. Was responsible for legacy team delivery, along with resource and capacity planning. Technology Stack; Mainframe, MQ series, PSI metal product integration with Legacy through ESBLead the legacy team and provided Project management support to a complex programme. Supported the leadership and implementation teams with both project management and content development activities during the due diligence, organised, produced materials and facilitated Key stakeholder meetings and workshops, involving senior members of the development team.Managed a diverse team of more than 15+ people at onshore and offshore.Successfully implemented MES replacement program in the Heavy End of one of the largest Steel manufacturing company (UK) in Jan’ 2012 as the Project Manager.
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Technical LeadTata Consultancy Services Mar 2008 - Aug 2010United Kingdom And IndiaTook transition from Capgemini UK for Corus Group Plc software development and support. Worked as an systems analyst in an applicaton development and maintenance project for Corus and technologies involve Cobol, Natural, JCL, Adabas, DB2.Also conversant with various IBM mainframe tools such as Job-trac, OPC, Infoman, Changeman, File-aid.Worked in a development project for one of the leaders in credit card companies for two years.Key Responsibilities included:-> Participating in KT sessions with Capgemini> Acquiring new application knowledge> Understanding and analyzing client requirement> Design of solutions according to customer requirements> Unit testing, System testing and User acceptance testing of all the jobs and documenting the results.> Responsible for impact analysis of change request and modification of existing jobs as per the change request.> Development of applications in Mainframe using Cobol ,DB2 ,SQL, IMS etc> Implementation of changes to UAT and production environments> Managed production support of customer's business critical applications - identified, analyzed and solved critical issues within the stipulated timelines> Other responsibilities include mentoring new joiners in the team.Major projects include:Implemented a periodic reporting system to send the demographic data and financial behavior feed for Taiwan market to the local official credit bureau.(2006-07)
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Programmer AnalystTata Consultancy Services Nov 2005 - Feb 2008Kochi And Kolkata, IndiaPlayed a key role in launching several IT projects with majority of them being compliance/legal initiatives for American Express Cards - Asia Pacific region.Instrumental in functioning as the primary point of contact for projects under warranty phase, participated in incident handling using IBM INFOMAN as directed by the Project Manager.Tools; HP Quality CenterResponsibilities were as follows • Analyzing existing system and new interfaces• Requirement Analysis • Application Design• Development & Testing• Quality Review • Implementation• Post Implementation Support
Saugata Das Skills
It Strategy
Information Technology
Sap Solution Manager
Technology
Requirements Analysis
Sdlc
Manufacturing Execution System
Itil
Enterprise Resource Planning
Supply Chain Management
Agile Methodologies
Onsite Offshore Co Ordination
Mainframe
Enterprise Architecture
User Acceptance Testing
Business Process
Pl/sql
Prince2
Sql
Project Management
Software Development
Software Project Management
Services
Solution Architecture
Integration
Saugata Das Education Details
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Specialization : Corporate/Business Strategy And Information Technology -
Computer Science & Engineering -
Bharatiya Vidya Bhavan
Frequently Asked Questions about Saugata Das
What company does Saugata Das work for?
Saugata Das works for Tata Consultancy Services
What is Saugata Das's role at the current company?
Saugata Das's current role is Relationship Manager at TCS.
What is Saugata Das's email address?
Saugata Das's email address is sa****@****ant.com
What schools did Saugata Das attend?
Saugata Das attended Indian Institute Of Management, Kozhikode, Insead, Rcc Institute Of Information Technology, Bharatiya Vidya Bhavan.
What are some of Saugata Das's interests?
Saugata Das has interest in New Technologies, Digital Photography, Social Services, Cycling.
What skills is Saugata Das known for?
Saugata Das has skills like It Strategy, Information Technology, Sap Solution Manager, Technology, Requirements Analysis, Sdlc, Manufacturing Execution System, Itil, Enterprise Resource Planning, Supply Chain Management, Agile Methodologies, Onsite Offshore Co Ordination.
Who are Saugata Das's colleagues?
Saugata Das's colleagues are Srinu Peesabathula, Troy Feyerabend, Shivam Parihar, Venkatesan Ramanathan, Manish Pandey, Sidhant Mahajan, Shreya Muralidhar.
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Saugata Das
Associate Partner, Business Sales & Delivery Executive, Solution Architect In Ibm ConsultingBengaluru2gmail.com, yahoo.com -
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Saugata Das
Sunnyvale, Ca5gmail.com, a10networks.com, a10networks.com, capgemini.com, overheaddoor.com
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