Saugata Das Email & Phone Number

Melbourne, Victoria, Australia

Build and maintain strong relationships with key stakeholders for strategic enterprise accounts1. Act as the key point of contact for clients, ensuring their needs are met and expectations managed2. Map client stakeholders and prepare Value proposition, while collaborating with the service lines and management teamsAccount Management:1. Oversee the entire account lifecycle, from onboarding to ongoing support.2. Develop and execute account strategies to drive growth and retention.3. Responsible for the Individual targets related to Revenue, Order Book, Margin and CSAT for the said accounts4. Collaborate with the segment account management and delivery teams to grow the accountsBusiness Development:1. Identify opportunities for upselling and cross-selling between IT and and services.2. Collaborate with sales, Service line SMEs and marketing teams to develop proposals and presentations.Project Coordination:1. Coordinate with internal teams to ensure timely delivery of services.2. Work along with the delivery teams to manage project timelines, budgets, and resources effectively.Performance Monitoring:1. Track and report on account performance metrics.2. Conduct regular reviews with clients to assess satisfaction and areas for improvement.

Kolkata, West Bengal, India

Responsible for managing customer account, business development and operations in the healthcare sector. Comes with a pragmatic approach to business growth through delivery excellence with direct accountability on end-to-end service delivery, customer satisfaction and people development.Highlights:• Strategic account/delivery management with financial management & reporting responsibilities• Overseeing the delivery of large, cross-functional, complex enterprise level IT applications and systems. Conversant with extensive delivery management, risk analysis, planning and monitoring of the delivery, estimation, operating profitability processes.• Handling resource management, appraisal process, gathering requirements, cost estimation of the work package, monitoring & execution of work packages, working on the new opportunities• Work closely with TCS leaders across in designing, leading and implementing internal business imperatives of varying size and complexity• Identification and response to new opportunities with support from wider TCS groups• Proactively manage stakeholder issues and workload prioritization• Ensure Timelines and Quality of demand and supply reporting, budgeting, business efficiency etc. in addition to overseeing day-to-day delivery responsibilities• Coaching and mentoring junior team members on workload and stakeholder management

1. Plan and execute all aspects of a targeted, global analyst relations program - competitive reports, relationship building, monitoring research coverage, continued engagement with analyst community to ensure positive outcomes.2. Manage regular analyst engagements, including strategy days, proactive analyst briefings, inquiries, meetings, analyst visits and events.3. Stay abreast of key trends from analyst research and prepare executives for engaging with analysts.4. Develop and maintain a calendar of analyst research reports.5. Support and assist ongoing deals and opportunities with analyst research6. Target, secure, and improve analyst ratings in influential reports and evaluations7. Work with corporate analyst relations team to connect the EAS leadership team with expert analysts for advisory/inquiry sessions to help define and influence offering strategy and build a complementary plan for strategic briefings to targeted analysts8. Monitor the competitive landscape, strategic developments and research reports in EAS areas of focus; share relevant analyst research and key implications with senior management.

Kolkata, West Bengal, India

1. Established the market size and market share projections 2. Developed a standard formula and template to calculate market size and share 3. Detailed market research based on Gartner report to analyze and differentiate the market serviced by TCS and the one which remains untapped as of today4. Industry and vertical trend analysis5. Growth strategy for new business units6. Support implementation of the Analyst Relations plan to enhance the visibility and market perception amongst the leading independent analyst firms7. Collaborates with executives and managers to develop long-range, strategic goals for the organization.8. Identifies and reviews pricing and market trends; analyzes and applies this information in development of strategies for individual market segments.9. Monitors business climate, trends in technology and development, and government activity in areas of the company’s current and anticipated product lines.10. Own the business and financial year planning and drive business governance

Kolkata Area, India

Long term1. Clarity on market size and target market segment with a scientific approach to establish the headroom for growth2. Introduced market share based KPI, standardized Serviceable Addressable Market (SAM) sizeing, conducted in-depth portfolio analysis to support management decision making process3. Considerably expanded the partner ecosystem to address untapped market and expand our offerings. Partnerships moved up from 35 in 2018 to 99 todayShort term1. Standardization of serviceable market size calculation method based on the GTM of TCS, and KPI based on market share2. Substantially increased the presence of cloud focussed transformational case studies in public domain. Increased from 14 in Oct’20 to 50 in Sep’21.3. Phenomenally increased frequency of engagements with analysts, decoded the scoring methodologies, resulting in our much-improved rankings. Moving from 7 interaction annually in 2018, we complete more than 130 interactions today. We are a leader in 10 out of 12 reports published during the period Oct’20 to Sep’21.4. Markedly increased the number of assets in Digital Store from 0 to 76 today5. Improved partner levels and rankings by introducing a robust Partner Engagement Model6. Continuous research findings identified key differentiators that were necessary to compete effectively against Accenture and Deloitte, leading to practices creating innovative solutions & IP. Leading to the Launch of Enterprise NavigatorTM; CrystallusTM

India,Netherlands

Worked for a major transformation program• Developing detailed work plan and schedules for solution design, development, deployment and support• Project planning and monitoring• Incident, Change and Problem Management processes• RCA, Casual analysis• Preparing service management dashboard• Monitoring and reporting project status on a regular basis• Managing risks (internal and external) and escalated issues • Coordinating activities between third parties, client business leaders and its implementation team• Allocate activities and tasks to team members• Co-ordinate and manage change requests and configuration management• Ensure document control• Resolve issues, disputes and adhoc requests• Monitor, review and approve all offshore deliverables• Manage a team of software developers

Ijmuiden, Netherlands

Application Development and Maintenance (ADM) Service - Currently I am working as the Delivery lead for the multi-functional (manufacturing,logistics,EDI and HR) technical team in Netherlands. I lead a team of techno functional associates(Dutch and Indian expats) and work closely with customers to deliver technical solutions for this project. Technology Stack; Mainframe, Java, EDI Tools; IBM Websphere data interchange, SAP Solution Manager, SharepointKey Responsibilities: Responsible for the day to day operations of the team including staffing, weekly / monthly rosters, MIS and Reporting Proactive management of the team members and to ensure SLA achievement for Incidents, Requests and Problems. Delivery & Management of all Customer and Operations metrics. Establishes team(s) for the execution of the projects Define and assign roles and resp & agreement on delivery schedule Risk planning & implementationDefining project schedules and resource requirements Mentoring - Coach team members in developing solution architecture Process Improvement (Improve current levels at all functions) Implement Security Polices – Ensure Compliance and IT Security Policies are effectively implemented. Directly liaise with Design Authority Board and Change Board to ensure a controlled architecture definition and change management process. Customer Interface - Develop and sustain strong relationships with the account team and other members on the account across various departments.  Working with senior managers in defining & executing the Service Support strategy of the Service Line in consultation with Client.Analyze and monitor team performance against agreed service levels, publishes the results, and initiates remedial actions based on resultsEngaged in Application Rationalization, Disaster Recovery plan and Production Support.

Scunthorpe, United Kingdom

Responsible for end-to-end delivery of Supply chain solutions in Long products business hub.Worked as the project manager for a SCT project for Longs products business. Handling a medium size team to get integrate SAP and legacy systems involving complex business processes.Technology Stack; Mainframe, EDI, MQ series, SAP integration through ESBCollaborating with Supply Chain Transformation team to analyze business requirements, redesign the appropriate system architectures and integrate with partner systems.Played lead role in the architecture definition of integrating Production and Non Production events performed in transactional systems with ERP, application of inventory to Production Orders in manual / automatic mode, integration of the optimized schedule data with the Process Control systems, Despatch management of stock to customer and warehouse etc.

Scunthorpe, United Kingdom

Worked as the TCS project lead for the MES scheduling implementation of Europe's second largest Steel producer. Was responsible for legacy team delivery, along with resource and capacity planning. Technology Stack; Mainframe, MQ series, PSI metal product integration with Legacy through ESBLead the legacy team and provided Project management support to a complex programme. Supported the leadership and implementation teams with both project management and content development activities during the due diligence, organised, produced materials and facilitated Key stakeholder meetings and workshops, involving senior members of the development team.Managed a diverse team of more than 15+ people at onshore and offshore.Successfully implemented MES replacement program in the Heavy End of one of the largest Steel manufacturing company (UK) in Jan’ 2012 as the Project Manager.

United Kingdom And India

Took transition from Capgemini UK for Corus Group Plc software development and support. Worked as an systems analyst in an applicaton development and maintenance project for Corus and technologies involve Cobol, Natural, JCL, Adabas, DB2.Also conversant with various IBM mainframe tools such as Job-trac, OPC, Infoman, Changeman, File-aid.Worked in a development project for one of the leaders in credit card companies for two years.Key Responsibilities included:-> Participating in KT sessions with Capgemini> Acquiring new application knowledge> Understanding and analyzing client requirement> Design of solutions according to customer requirements> Unit testing, System testing and User acceptance testing of all the jobs and documenting the results.> Responsible for impact analysis of change request and modification of existing jobs as per the change request.> Development of applications in Mainframe using Cobol ,DB2 ,SQL, IMS etc> Implementation of changes to UAT and production environments> Managed production support of customer's business critical applications - identified, analyzed and solved critical issues within the stipulated timelines> Other responsibilities include mentoring new joiners in the team.Major projects include:Implemented a periodic reporting system to send the demographic data and financial behavior feed for Taiwan market to the local official credit bureau.(2006-07)

Kochi And Kolkata, India

Played a key role in launching several IT projects with majority of them being compliance/legal initiatives for American Express Cards - Asia Pacific region.Instrumental in functioning as the primary point of contact for projects under warranty phase, participated in incident handling using IBM INFOMAN as directed by the Project Manager.Tools; HP Quality CenterResponsibilities were as follows • Analyzing existing system and new interfaces• Requirement Analysis • Application Design• Development & Testing• Quality Review • Implementation• Post Implementation Support

Master Of Business Administration - Mba, Specialization : Corporate/Business Strategy And Information Technology

Executive Education, Growth And Transformation

B.Tech, College - Rcciit, Computer Science & Engineering

West Bengal University of Technology (WBUT)

Education record