Saul Bottini Email & Phone Number

Miami Beach, Florida, United States

Expertly manage reservation inquiries to ensure seamless booking experiences, maintaining the hotel’s Five Star standards, demonstrating dedication to Nobu’s commitment to exceeding guest expectations with a warm, professional, and hospitable approach.Consistently surpassed departmental sales goals for four months last year, leveraging strong sales abilities and knowledge of guest preferences to suggest room upgrades and experiences, which contributed to a 5 -10% increase in revenue against projections and directly supported the hotel’s revenue growth.Oversee room inventory, coordinating closely with Sales, Revenue, Front Desk and Housekeeping departments to optimize room allocations, enhance guest satisfaction, and maximize occupancy rates.Nominated as Team Member of the Month, recognized for outstanding dedication, exemplary service, and contributions to department success.Display superior phone etiquette by efficiently and friendly handling reservations and guest requests, while diligently documenting communications to ensure follow-up and seamless service.Regularly attend meetings, training sessions, and departmental briefings to continuously expand skills and stay updated on hotel offerings, while also supporting additional hotel functions as needed, showcasing flexibility and commitment to team succession.

Lima, Perú

As the designated Monitor for the online travel call center, Priceline, I played a critical role in managing a group of 20 agents and their day-to-day operations to ensure service levels were met and the call center ran efficiently. Here’s an overview of my typical tasks: Monitoring call volumes, average handle time (AHT), adherence (ADH), shrinkage (SHK), and service level (SLA) among other key performance indicators applying my analytical and problem-solving skills to forecast, plan, and schedule resources in real time. Oversaw agent schedules to ensure compliance with assigned shifts, breaks, and lunch timings. Coordinate with teams to facilitate shift swaps, manage overtime requests, and address absences, ensuring smooth operational coverage with optimal service quality. Generate real-time reports twice daily with key metrics for the Priceline campaign and communicate important trends or issues to supervisors, team leaders, and management. Assist agents by providing real-time performance information and suggestions to help them meet company performance metrics efficiently. Demonstrate the ability to work well under pressure and make quick decisions, ensuring efficient use of time and resources.

Remote

Provide remote companionship and emotional support for individuals with various physical or mental disabilities utilizing a web interface to enter and manage data, aiming to address and anticipate the client’s immediate and future health needs.

Lima, Peru

Address customer inquiries and issues by adhering to troubleshooting guides, while also educating them on best practices to improve their understanding of the service. Maintain a responsible and proactive approach to consistently deliver an exceptional customer experience every day

Lima, Peru

Advanced call center role focused on resolving technical issues, including remote IT support for connectivity, troubleshooting, and ticket management for Claro-Chile mobile customers using CRMs to handle all aspects of customer queries. Additionally, support the QA Department as a Payment Claims Monitor by identifying and correcting errors, generating daily incident reports, providing feedback, evaluations, and necessary coaching, and conducting follow-ups on executive performance to help achieve business goals.

Remote

To create, develop and manage strategic content to the brand directly related with the marketing planning, designing and controlling the evolution of every campaign on the different social network, strengthening communication channels between clients and the enterprise giving timely solutions to customers.

Remote

To moderate, analyse, fix and ban the user`s content, according to the politics to the mobile app.

Caracas, Venezuela

Specialist in Administrative Management responsible for liaising with clients and suppliers on legal and task-related matters focused on enhancing the well-being of the business community and client experience, with great attention to detail, positivity, enthusiasm, and adaptability to fast-changing situations. Strict adherence to processes, excellence in customer service, and a natural affinity for people. Responsible for progress reports to support organizational needs, coordinating and managing the CEO’s professional and personal agenda, ensuring effective interdepartmental communication for import and export operations, overseeing nationalization and shipments through Custom Agents, updating documentation for foreign currency requests, creating purchase orders and quotes, maintaining files and customer registration systems, and managing employee payroll updates and maintenance.

Caracas, Venezuela

Private Banking Telephone Operator responsible for commercial management operations inherent to the institution's clients about personal and business accounts, inquiries, transfers and payments.

Associate'S Degree, Digital Marketing And Social Media Management

Diplomatura, Digital Marketing

Amplio conocimiento en las nuevas tendencias del Mercadeo online como Analítica, E-commerce, campañas SEO-SEM, publicidad display, redes.

Associate In Arts Degree, Management Of Tourism Business