Saulo Silva Email and Phone Number

• Working with Talkdesk’s most valuable customers to understand their needs and help them succeed.• Manage client contract renewal and ensure retainment.• Assist in client onboarding and ongoing support while nurturing long-term partnerships.• Serve as clients' primary point of contact to achieve strategic business goals and objectives.• Ensure clients maximize investment by conducting quarterly business reviews (QBRs).• Understand customers' product use and how to leverage it with new features (upsell).• Identify and analyze gaps in the customer experience, and work cross-functionally with others to address them.• Provide customer feedback to Product team to ensure product enhancements and prioritization on the roadmap.