As Director of Business Development, I lead the strategic growth and client acquisition efforts in the loyalty industry. My role focuses on identifying and cultivating high-value partnerships, developing tailored loyalty solutions, and driving business expansion. By aligning innovative strategies with client needs, I aim to enhance channel engagement, foster long-term relationships, and maximize ROI for businesses. I collaborate with cross-functional teams to deliver scalable, data-driven… Show more As Director of Business Development, I lead the strategic growth and client acquisition efforts in the loyalty industry. My role focuses on identifying and cultivating high-value partnerships, developing tailored loyalty solutions, and driving business expansion. By aligning innovative strategies with client needs, I aim to enhance channel engagement, foster long-term relationships, and maximize ROI for businesses. I collaborate with cross-functional teams to deliver scalable, data-driven programs that create exceptional customer experiences and strengthen brand loyalty Show less

Helping brands in designing Loyalty Solution & successfully implementation as per business model for crafting SUCCESS STORIES. Managing the Loyalty Business Solutioning for North Region & also client servicing for leading construction giant.

Directly reporting to Group’s MD and working closely under his abledguidance. Heading the CRM, Marketing & Operations team for managing the complete Sales Operations, New dealer on- boarding, Sales Booster Campaign/Scheme strategy and conceptualization, Marketing and branding, Incentive program for Sales team, Sales team mobile app functionality and implementation. Also initiated the engagement campaign for ‘A’ class architects across Pan India. Loyalty Program strategy and implementation… Show more Directly reporting to Group’s MD and working closely under his abledguidance. Heading the CRM, Marketing & Operations team for managing the complete Sales Operations, New dealer on- boarding, Sales Booster Campaign/Scheme strategy and conceptualization, Marketing and branding, Incentive program for Sales team, Sales team mobile app functionality and implementation. Also initiated the engagement campaign for ‘A’ class architects across Pan India. Loyalty Program strategy and implementation across divisions-Laminates, Plywoods, Aluminium, ACP & Pharma in India and Internationally in Singapore, Thailand & Malaysia. Show less

Loyalty Program Strategy and conceptualization and responsible for managing Channel Loyalty program for leading Insurance, Automobile and mattress manufacture company. Also supporting team for Customer Loyalty for leading automobile giant and driving agents engagement by initiating the development of Loyalty engine depicting the complete life-cycle of partner achievement journey. Accountable for meeting client expectation in terms of business growth and achieving sales numbers for attaining… Show more Loyalty Program Strategy and conceptualization and responsible for managing Channel Loyalty program for leading Insurance, Automobile and mattress manufacture company. Also supporting team for Customer Loyalty for leading automobile giant and driving agents engagement by initiating the development of Loyalty engine depicting the complete life-cycle of partner achievement journey. Accountable for meeting client expectation in terms of business growth and achieving sales numbers for attaining the yearly ROI. Show less

• Develop and manage advanced multi-channel loyalty programme for all brands• Oversee the design of the loyalty programme and all related features• Develop and implement the business CRM & loyalty strategy to improve acquisition and retention of customers• Define, implement and manage all marketing communications with registered members via email and direct mails• Manage the existing Loyalty Card helpdesk team and all operational functions of the scheme including budget… Show more • Develop and manage advanced multi-channel loyalty programme for all brands• Oversee the design of the loyalty programme and all related features• Develop and implement the business CRM & loyalty strategy to improve acquisition and retention of customers• Define, implement and manage all marketing communications with registered members via email and direct mails• Manage the existing Loyalty Card helpdesk team and all operational functions of the scheme including budget management, customer services queries, management of stock items and development of customer facing materials• Ensure the smooth transition of the Loyalty program into the broader loyalty plans• Work with other internal departments to ensure all loyalty features are executed in all sales channels• Work with all existing agencies and suppliers to develop the service received and identify more efficient ways of working• Provide ongoing competitor and high street awareness of CRM and loyalty developments Show less

Loyalty Program Management,Procurement Management,purchasing, procurement,PO Generation,SLA,Vendor Reconcillation,Product catalogue Management,Call centre operations,Client servicing.