City Head -Saas Product
CurrentAs part of the leadership team, auditing, overlooking and implementation of all operations and business development initiatives for the organization and efficiently managing teammates as well as inventory. • Expanded the business Navi Mumbai from 600 societies to 1000+ societies, 155lac flats. • Lead the high-performance teams consisting of 40 Key Account Managers, 5 Senior Account Managers for effectively managing business development and process operations.• Strategized critical plans based on extensive analysis of service operation loopholes to manage the P/L of the business.• Formulated strategies and achieved 9+ CSAT score for consecutive 10 months.• Recognized as Best City for March 2021.• Awarded as Best City Operations Manager for dec -2021 , February, April, and May 2022.