1) Customer Service Delivery & Operations management to Sales Management, Service Management, Transaction Management, Branch Management etc.2) Managing Audit & Compliance for the complete branch as per Regulatory & Auditory requirements.3) Increasing the value proposition of the bank with high net worth clientele.4) Fully responsible for Branch P&L revenue & cost.5) Implementing the best practices in the industry to enhance the customer base.6) Managing the entire gamut of business in line with growing organizational needs.7) Set up of branches from their nascent stages to increasing of the book size manifold.8) Managing a Profit Centre with profitability being the key result area through acquisition of net worth accounts, enhancing Nil Income, transaction fees, generating revenue from third party products and managing OPEX.

1) Ensure proper scrutiny of transactional documents submitted by the customer via branch checklist.2) Support the business managers/Business heads/Financial control team in preparation of any audit related deliverables.3) Address all transaction related queries ie pre during and post transaction processing as well as escalations.4) Ensure frequent monitoring of all over aged cases (Deferrals, Pending items, Property documents) and maintaining the MIS for reporting to senior management.5) Ensure adherence to process and documentation standards (Forms/Checklists, Welcome calling, Approvals etc).6) Personally conducting Self Audits in the branch (Weekly snap audits) and any anomalies are brought to the notice of senior management along with mitigated steps initiated.7) Ensuring the team in understanding the goals of the bank, the branch and also the colleagues of the branch and provide constructive feedback wherever required.8) Responsible for branch upkeep & maintenance and control over the costs.9) Comply with the bank policies and procedures to ensure safety and security of banks and customer assets.10) Monitoring of all office accounts and reconciliation by day end if needed.

1) Co-ordinating with Legal and Technical vendors for verification of documents.2) Performing on-ground disbursal activities like Cheque Management, Documents for Legal and Vetting etc.3) Preparation of daily, fortnightly and monthly reports related to financial data of the branch in conformity with the policies and procedures laid down.4) Ensure better branch operations and provide consistency in delivering service and excelling benchmark service levels.5) Ensuring adherence to set SLA and TAT targets for E2E loan disbursal.6) Filing of charge with registering authorities for ROC, CERSAI, SRO & handling projects like Property Recon, Property Re-valuation etc.7) Recovery of fees as stipulated in sanction/Bank’s schedule of charges and ensure Nil Income Leakage.8) Handling activities like Loan Foreclosure, Closure, Cancellation, Re-schedulement, Excess Refund, Swapping, Repossession , Issuance of No Due Certificate and No Objection Certificate after every closure .9) Detection of frauds while checking title search report or advocate mutation or while checking charge which is to be created in favor of our bank.10) Dispatching the files for inventorization after ensuring that all the documents are in accordance to policies and procedures being laid down by the bank respectively.11) Handling disbursement part of all segments like SAB, Kisan Gold Card (Agri), WC, Mortgages.12) Product knowledge like KGC,CC, DOD, ODAP, BG, TL, LC (Fund based as well as Non Fund based Facilities) etc.13) Handling original property papers for loan applications.

1) Deduction Service Coordinator for ConAgra brand customers.2) Currently manage deductions for different customers wherein I developed procedural improvements & efficiencies that have reduced the deduction balance.3) Handle all deduction resolution activities for key customer accounts including extensive analysis, research by utilizing SAP application & Oracle.4) Timely research, review, update & resolution of customer deduction activity.5) Trainer role- Train new associates, continuously update procedure manuals to streamline processes.6) Resolve valid or authorized deductions by entering adjustment entries. 7) Resolve invalid or unauthorized deductions by following pending deduction procedures.8) Resolve deduction taken on accounts for outdated product by obtaining backup from vendors to validate deductions. If deduction was not legitimate, then sent it to PIV Invalid team for payback with explanation of denial.9) Resolve all shipment related issues regarding shortages, damages and incorrect product received.10) Create credit memo or debit memo for invoices & deductions for offset against deduction, overpayments/repayment.11) Worked for clientele like Amazon, Walmart, Supervalue, Target DC etc.

1) Review, revise and define roles and responsibilities for the team members to maximize team efficiency.2) Set the targets and define strategy to achieve these targets and to follow the set strategy punctually.3) Expand the product mix in the existing Markets.4) Develop Business territory/base to acquire new customers.5) Evaluate on-going Customer needs, ability to deliver consistently.6) Doing research work in finding out potential prospects.7) Gathering Market Information.8) Liasoning with top management and implementing operational plans. 9) Preparing sales and sales related reports including daily call reports, weekly reports, sales projection report, monthly sales plan etc.10) Supervise overall planning systems, financial management.

1) Responsible for all the financial activities of the clients while strategically defining the financial objectives and designing & implementing systems, policies & procedures to facilitate internal financial controls.2) Accountable for handling responsibilities like issuing Demand Drafts, Fixed Deposits, handling stock of debit card pins and cheque books, joint custodian of ATM machine, cash custodian.3) Responsible for activities related to inward and outward clearing of cheques.4)Preparation of daily, fortnightly and monthly reports related to financial data of the branch in conformity with the policies and procedures laid down.5)Establish healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and work towards solving their queries and complaints efficiently.6)Ensure better branch operations and provide consistency in delivering service and excelling benchmark service levels.