Digital Banking Product Owner Represented one of the innovative, native and premier Credit Card products in the UAE Introduced 100% customer onboarding on the Mobile App – a major milestone KYC, Supp Card, SRs journeys, Instant Digital Card introduced on the mobile app Integration of EFR (Emirates Face Reader) for customer journeys  Implementation of UAEPGS (payment gateway of the CB UAE) on the mobile app Introduction of new card products, like the Low-Rate Card & the BNPL Card Partnering with Appsflyer, Flybits for hyper-personalized customer offerings Integrated Mastercard's Token Connect and in app provisioning of Digital Wallets in the DF App Aligning the business and product to Consumer Protection Regulation mandate from CB UAECRM Consultant CRM Consultant to the largest bank in the UAE, road mapping and implementation of Siebel CRM across Retail & Corporate banking Lead the study followed by a Business Case to transform the Contact Center operations of the Bank to CRM Implementation of the WhatsApp Banking for Retail customers during the COVID era Lead the delivery of converting the top 10 high volume Service Request STP High level of coordination with cross functional teams conducted successfully Securing clearance of the release from the various Control Functions of the Bank User Testing, User Training, Floor Walk Clinics, Change ManagementHighlights RFP responses: presentation to the Banks in the East Asia & Middle East – brought in my first client CRM SME for an Insurance major in the UK in transforming their operations from legacy applications to MS Dynamics CRM, Digital channels and overall GDPR compliance Humble recipient of endorsements from clients, supervisors and team members

 Identified as the CRM SME for the IPAC Business of the firm Rolled out Siebel CRM across Sales, Service and Distribution for India entity Part of the Global Team in the rollout of the CRM & Sales apps on the tablet devices for the Sales & Service teams Introduced the Web Quote on the firm’s website – a stellar feature in those days SPOC for India entity in the global upgrade of JD Edward ERP  Graduated to be the SME of CRM, JDE, Web and Mobile ecosystem in the firm – the go-to person for any issue faced by the Business in these Enterprise applications

 Served as CRM techo-functional consultant for a US Travel & Hospitality major Used my EIM expertise and earlier knowledge of PL/SQL to design/develop a solution on Data Retention, something key to the client’s operational success Supported the client’s support team as SPOC during their non-business hours – the KTLO  Became a key member of the Practice’s Talent Acquisition team – screened and recommended candidates which later became trusted part of the team

 My CRM journey begins, with the legendary Siebel CRM Customized the solution for Oracle Sales Team – Oracle@Oracle program Learnt the ways of working in giants like Oracle, and how regional and global teams work to streamline a solution Picked up the basics of Enterprise Software Release management Earned my first formal CRM certification - 1Z0-202 Siebel 8 Consultant

 Mastered the firm’s proprietary ERP solution – ORION Tailored ORION to the business needs of the clients in the United States – pharmaceutical, manufacturing, servicing, trade ‘n’ commerce Designed and developed solutions which were key to the operations of the client, like the daily automatic invoice generation, missed invoice reports; handled random exception scenarios Onsite consultant, served in and to control escalated/troubled situations

 Zonal Head of the ICT Engineers in Prayagraj city of UP(E) Handed over 13 BTS sites in record time of 3 months Assigned to the HQ, handled telecom equipment purchase operations for VSNL