Saurabh Nanda Email & Phone Number

Gurugram, Haryana, India

- Implementation of Corporate Client Global expense reports, in coordination with: Account Development Managers, Client program Administrators, 3rd parties, Blue Box Technologies and Client-side technologies team.- Provide consultation to corporate clients on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files.- Client Issue resolution - Provide extraordinary customer issue resolution to Corporate Customer queries relating to expense management files and customer centricity to understand each client need as each client has different transmission setup.- Data analysis and presentation- Report/Dashboard creation and change management- Consulting account managers for insights and recommendations

Gurugram, Haryana, India

- Communication with providers in French and English- Handle the payment of service provider invoices and to clients in the Roadside Assistance, Medical Assistance, Health and Travel Health sectors- Process and completing of service provider in AIMS (OCR-tool)- Analyse invoice data based on automatic checks in ACM- Manual registration of invoices and checking data correctness to trigger provider payments- Payment of complex invoices of the business units and OEs in ACM- Verification of outgoing payments in GRP- Tools : ABS, AIMS, ACM, MS Office

Gurugram, Haryana, India

- Handle escalation queries and inquiries in French and English- Review GDS and mid-office system (AGM) and QC the PNR to validate the invoice- Fix the discrepancies in invoice to charge/collect receivables from client - Card reconciliation as per the actual transaction spend (BSP/CAR/RAIL/LCC/HOTEL/BILL BACK/LODGING) and capture the missing information using the tools like GDS/Mid office system to recover the receivables from client- Review Supplier invoices as per the actual transaction spend and capture the missing information using the tools like GDS/Mid office system to recover the receivables from client- Provide card reconciliation and capture the missing invoices in the system and provide them to the clients - Review the BTA card statements and provide the clients specific information- Tools : GDS- Amadeus, AGM, GMAX, MS Office

Indore, Madhya Pradesh, India

- Handle escalation queries and inquiries in French and English- Provide frontline support (live chat, email, text, social, asynchronous messaging, in-app, etc) to the client’s customers- Review policies and claims submission, determine coverage, calculate claim amounts, verify the information and process claims payments - Provide world class services in an accurate, efficient and respectful manner- Demonstrate detailed and in depth product and market knowledge and schemes when assisting clients and customers both on the live chats and emails- Track record of creating and managing customer accounts for improvement - Gather client requirements for the future release of products and services - Handle and manage the inquiries of complaints and provide best solution possible- Tools : Salesforce, Guru, Jira- Atlassian, G-Suite, Slack, Stripe, MS Office

Master Of Business Administration - Mba, Finance, General

French Language And Literature

Bachelor'S Degree, English Language And Literature/Letters