- Formulated Cloud & Digital Transformation Strategy, and M&A strategy for clients including IT integration/divestiture for IT Applications, IT Infrastructure & IT Organisation- Assisted clients in conducting RFP process for enterprise app implementation vendor selection by drafting RFP document, vendor clarification questions, vendor selection criteria, and proposal evaluation guidelines- Developed client’s IT landscape functional architecture and system design highlighting the… Show more - Formulated Cloud & Digital Transformation Strategy, and M&A strategy for clients including IT integration/divestiture for IT Applications, IT Infrastructure & IT Organisation- Assisted clients in conducting RFP process for enterprise app implementation vendor selection by drafting RFP document, vendor clarification questions, vendor selection criteria, and proposal evaluation guidelines- Developed client’s IT landscape functional architecture and system design highlighting the integrations and data exchanges across enterprise applications such as ERP, HRIS, CRM, Tax etc.- Developed BRDs detailing out the Objectives, Product requirements, Scope, Assumptions and Stakeholders- Created Staffing model estimating effort & optimizing resource allocation leading to 18% reduction in project costs- Collaborated with cross-functional teams ensuring effective communication and stakeholder alignment- Developed integrated SDLC program roadmap accounting for key risks and dependencies across projects- Program managed 30+ IT transformation projects leading to expedited go-live and 20% reduced time to market- Led Sprint planning, daily standups and sprint reviews to drive efficient sprint execution and resolve blockers- Customized JIRA workflows to streamline issue management & generated sprint reports to analyse sprint performance- Created custom filters in JIRA using JQL and generated dashboards to track important project status/metrics- Refined and groomed project backlog ensuring clear priorities, well-defined user stories & improved productivity- Published interactive Power BI dashboards for reporting KPIs, milestones & project status to executive leadership Show less

- Worked with Azure Backup team under Microsoft's Cloud & AI domain- Created product battle card for AWS Backup and Azure Backup comparing 10+ cloud backup features- Analysed Cloud onboarding journey of large scale B2B Azure Backup customers through client interviews, 2000+ user queries/feedback and discussion with cross-functional teams including engineering, product, sales & support- Suggested feature improvements for Azure Backup based on the analysis and created UI wireframes… Show more - Worked with Azure Backup team under Microsoft's Cloud & AI domain- Created product battle card for AWS Backup and Azure Backup comparing 10+ cloud backup features- Analysed Cloud onboarding journey of large scale B2B Azure Backup customers through client interviews, 2000+ user queries/feedback and discussion with cross-functional teams including engineering, product, sales & support- Suggested feature improvements for Azure Backup based on the analysis and created UI wireframes using Figma- Enhanced Azure Backup documentation by providing guidance on resilient cloud backup architecture design to support High Availability, Failover, Disaster Recovery, Data Security and Integrity- Recommendations led to minimised customer queries & reduced customer onboarding time by 20% (3-4 weeks) Show less

- Designed a scalable SaaS customer care product (WxCC) capable of handling a load of 35k concurrent agents- Developed 15+ microservices exposed through REST API using Scala, Docker, MySQL, Kafka & CI/CD pipeline- Collaborated with Product Owner to manage the entire product lifecycle from sprint planning to feature release- Performed software improvement and maintenance activities resulting in 23% reduction in weekly bug count- Ensured 24/7 continuous availability of WxCC… Show more - Designed a scalable SaaS customer care product (WxCC) capable of handling a load of 35k concurrent agents- Developed 15+ microservices exposed through REST API using Scala, Docker, MySQL, Kafka & CI/CD pipeline- Collaborated with Product Owner to manage the entire product lifecycle from sprint planning to feature release- Performed software improvement and maintenance activities resulting in 23% reduction in weekly bug count- Ensured 24/7 continuous availability of WxCC services globally across 30+ countries during on-call shifts- Wrote technical documentation in Confluence for internal team consumption creating flowcharts & user guides Show less