• Oversee and optimize the end-to-end remittance processing workflow, ensuring efficient transaction handling, compliance with regulatory standards, and seamless integration with financial institutions and payment gateways.• Collaborate closely with business teams to understand operational requirements and ensure that technical solutions align with business objectives and operational efficiency goals.• Manage multiple projects simultaneously, ensuring all initiatives are delivered on time, within scope, and within budget. Lead project planning, resource allocation, risk management, and progress reporting.• Work closely with operations teams to streamline remittance processes, identifying areas for improvement in transaction flows, automation, and system reliability to enhance overall business performance.• Partner with business leaders, product managers, and external stakeholders to understand business requirements and industry trends. Ensure clear communication between technical and business teams.• Oversee the maintenance and optimization of remittance systems, ensuring high availability, system reliability, and quick resolution of technical issues. Provide post-implementation support and troubleshooting.• Lead initiatives to introduce innovative strategies and practices in remittance processing, staying ahead of market trends and competitive solutions.

• Project Planning and Initiation: Define project scope, objectives, and deliverables. Create detailed project plans, including timelines, resources, and risk management. Engage stakeholders and establish project governance.• Project Execution and Leadership: Lead cross-functional teams, assign tasks, and ensure timely and quality completion. Manage project budgets and track expenditures.• Risk and Issue Management: Identify and mitigate risks, resolve conflicts, and implement contingency plans.• Monitoring and Reporting: Track project progress, provide regular updates, and maintain project documentation.• Quality Assurance: Ensure deliverables meet quality standards and conduct project reviews.• Stakeholder Communication: Maintain strong communication with stakeholders and facilitate regular updates.• Project Closure and Handover: Ensure smooth handover to operational teams and document lessons learned.

• Coordination and Continuous Improvement: Enhanced software product lifecycle with Agile methodologies.• Performance Monitoring: Monitored IT performance, recommending infrastructure improvements.• IT Infrastructure Strategy: Upgraded strategies for capacity, scalability, and business alignment.• Technology Solution Roadmaps: Defined technology solutions to support evolving business needs.• Partnerships and Compliance: Implemented protocols and standards with key technology partners.• Security Management: Ensured IT systems' security and reliability, recommending improvements.• SOC Management: Managed the Security Operations Center (SOC).• Risk Management: Analyzed risks and developed mitigation plans.• Strategic Technological Planning: Developed strategies aligned with business objectives.• Growth-Oriented Environment: Promoted a positive IT environment and enforced policies.• Vendor and Stakeholder Coordination: Coordinated with vendors and stakeholders for project success.• Policy Development: Developed and implemented IT policies with best practices.• Mobile Financial Services Management: Maintained and updated the mobile financial service and platform.• Comprehensive Management: Handled strategic planning, financials, operations, business development, stakeholder communication, and performance monitoring.

· Unit Supervision: Provide leadership and oversight for the entire IT unit, ensuring all activities are aligned with organizational goals and standards.· IT Functions Management: Control, monitor, and manage all IT functions efficiently, ensuring seamless operations and optimal performance.· System Monitoring: Oversee the monitoring and management of system operations, including the Core Banking System, to ensure stability, security, and performance.· Database Management: Design and execute various MS SQL queries and generate reports tailored to the needs of different departments, ensuring data accuracy and accessibility.· Performance Reporting: Prepare and present comprehensive IT performance reports, identify issues and problems, and recommend new technology requirements to the IT Steering Committee.· Data Security Management: Ensure proper control and data security for all third-party software utilized by the bank, maintaining compliance with security protocols and standards.· Policy Implementation: Update and implement IT-related policies in accordance with NRB (Nepal Rastra Bank) guidelines, ensuring regulatory compliance and operational efficiency.· Technology Research and Development: Lead the research and development of new technologies and the implementation of innovative products, driving technological advancement within the organization.· Documentation: Maintain thorough and accurate documentation of all IT processes, systems, and procedures, ensuring transparency and accountability.· Best Practices Implementation: Follow and implement best IT practices such as ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and Related Technologies) to enhance IT service management and governance.

· Digital Product Management: Oversee and promote the entire portfolio of digital products, including in-house development and payment solutions such as remittance services.· Trend Analysis: Focus on identifying and leveraging emerging trends in banking products and services to maintain competitive advantage and enhance the digital banking experience.· Strategic Planning and Growth: Define and execute strategies to acquire new clients, retain existing customers, and achieve revenue and profitability growth. Develop and implement plans to expand the digital banking footprint.· Operational Control: Ensure the implementation and adherence to operational permanent control policies, maintaining a robust and compliant digital banking environment.· Team Leadership and Motivation: Provide necessary guidance and leadership to the digital banking team, fostering a motivating environment that drives optimal performance and professional growth.· Portfolio Quality Maintenance: Maintain the quality of the digital banking portfolio, working closely with Business Heads, the IT Department, and the Risk Department to manage risk and ensure product integrity.· Digital Marketing Execution: Plan and execute comprehensive digital marketing strategies, including SEO/SEM, marketing databases, email, social media, and display advertising campaigns to enhance brand visibility and customer acquisition.· Performance Measurement: Measure and report on the performance of all digital marketing campaigns, assessing results against goals.· Customer Experience Evaluation: Utilize strong analytical abilities to evaluate the end-to-end customer experience across multiple channels and customer touchpoints, ensuring a seamless and satisfactory customer journey.· Vendor Collaboration: Collaborate with external agencies and vendor partners to enhance digital banking capabilities and ensure the successful execution of digital initiatives.

· Information Security Management: Ensure the confidentiality, integrity, and availability of information across the organization’s IT infrastructure.· Policy and Procedure Enforcement: Develop, establish, and enforce robust security policies, standards, and procedures to protect organizational data and IT assets.· Infrastructure Monitoring: Continuously monitor IT infrastructure components (servers, network devices, security devices) for compliance and security threats, and take appropriate remedial actions to mitigate risks.· Risk Analysis and Mitigation: Conduct comprehensive IT risk analyses and assessments, ensuring effective solutions are in place to mitigate identified risks.· Governance Framework Implementation: Implement an established governance framework to manage IT governance, risk, and compliance-related activities. Enable IT department and security professionals to manage IT governance, IT policy, IT risk, IT compliance, IT audit, and incidents in an integrated manner.· IT Risk Management: IT risk management entails a process of identifying, monitoring and managing potential information security or technology risks with the goal of mitigating or minimising their negative impact.

· Comprehensive IT Management: Oversee, monitor, and manage all IT functions to ensure efficient and effective operations, optimizing performance and productivity across the organization.· Database Administration: Administer, maintain, and ensure the integrity and security of databases, supporting business operations and data-driven decision-making.· API Development: Design and implement API queries for seamless online integrations, enhancing connectivity and data exchange between systems.· Performance Reporting: Report on IT performance, identify issues and problems, and communicate new technology requirements to the Management Team for informed decision-making.· Data Security Management: Ensure robust control and security of third-party software, safeguarding organizational data and maintaining compliance with security protocols.· ISO Compliance and Best Practices: Perform the role of ISO, adhering to and implementing best IT practices such as ITIL and COBIT to ensure high standards of IT service management and governance.· Policy Implementation: Update and implement IT-related policies in accordance with Beema Samiti guidelines, ensuring regulatory compliance and operational efficiency.· Technology R&D and Implementation: Lead research and development of new technologies, driving the implementation of innovative products that enhance business capabilities.· Comprehensive Documentation: Maintain thorough and accurate documentation of all IT processes, systems, and procedures, ensuring transparency and accountability.· Core Insurance Software Management: Manage and monitor core insurance software (SiddhiLife and SiddhiGL), ensuring optimal functionality, reliability, and alignment with business needs.

· Unit Supervision: Provide leadership and oversight for the IT unit, ensuring cohesive teamwork and alignment with organizational goals.· Efficient IT Function Management: Control, monitor, and manage all IT functions to optimize operational efficiency and support business continuity.· System Monitoring and Management: Utilize Microsoft System Center (Configuration Manager, Data Protection Manager, Operations Manager) to monitor and manage IT systems, ensuring stability, security, and performance.· Database Management: Design and execute various MS SQL queries and generate reports tailored to the needs of different departments, facilitating data-driven decision-making.· Performance Reporting: Report on IT performance, identify issues, and propose solutions to the IT Steering Committee for strategic decision-making.· Third-Party Software Management: Ensure rigorous control and data security management of third-party software, adhering to regulatory guidelines and company policies.· Policy Implementation: Update and implement IT-related policies in compliance with NRB guidelines, ensuring regulatory adherence and operational efficiency.· Technology Research and Development: Lead R&D efforts to explore new technologies and oversee the implementation of innovative IT solutions to enhance operational capabilities.· Documentation: Maintain comprehensive documentation of IT processes, procedures, and system configurations to ensure transparency and facilitate audits.· IT Best Practices: Implement and uphold best IT practices such as ITIL and COBIT to streamline operations, improve service delivery, and maintain governance standards.

Research and Development: Lead research and development initiatives for new technologies and oversee the implementation of innovative products to enhance operational efficiency and support business growth.Technical Support: Provide technical support for all banking operations, including Pumori, ECC, CDS, Branchless Banking, Helpdesk, and monitoring of Antivirus, Active Directory, Network, and Log Analyzer. Ensure systems are operational and resolve technical issues promptly to minimize downtime.MIS Reporting: Generate comprehensive reports using Crystal Reports via Visual Studio .NET, catering to the needs of different departments. Ensure accuracy and timeliness in report generation to facilitate data-driven decision-making.Project Management: Coordinate and manage IT projects, ensuring alignment with organizational objectives, timelines, and budget constraints. Collaborate with stakeholders to define project scope, objectives, and deliverables.Training and Development: Conduct training sessions for staff on new technologies, system upgrades, and best practices to enhance their technical skills and ensure effective use of IT resources.Documentation and Compliance: Maintain thorough documentation of IT processes, procedures, and system configurations. Ensure compliance with regulatory requirements and internal policies.Continuous Improvement: Identify opportunities for process improvement and efficiency gains within IT operations. Implement solutions to enhance service delivery and user satisfaction.Vendor Management: Collaborate with external vendors and service providers to procure IT equipment, software, and services. Ensure vendor contracts and service level agreements are adhered to.

Software Development Lifecycle: Lead software documentation, system analysis, requirements engineering, software design, and software testing activities to ensure the successful development and implementation of IT solutions.Operational Expertise: Operate and manage ECC (Enterprise Core Components) systems effectively, ensuring optimal performance and reliability in support of organizational operations.BFI Support: Provide technical support and assistance to Banking and Financial Institutions (BFIs), addressing system issues, implementing enhancements, and ensuring seamless integration with existing systems.Project Coordination: Collaborate with stakeholders to define project requirements, scope, and objectives. Coordinate project activities, monitor progress, and ensure deliverables meet quality standards and deadlines.Documentation and Reporting: Maintain comprehensive documentation of system analysis, software design, and testing processes. Generate reports to communicate project status, issues, and resolutions to stakeholders and management.Quality Assurance: Implement quality assurance processes and conduct software testing to validate system functionality, performance, and usability. Identify and resolve defects to ensure the delivery of high-quality IT solutions.Continuous Improvement: Identify opportunities for process improvement and efficiency gains within IT systems and operations. Recommend and implement solutions to enhance system reliability, security, and user satisfaction.Technical Expertise: Stay abreast of industry trends and emerging technologies. Apply technical expertise to evaluate new software tools and technologies that can optimize system performance and support business objectives.

· Database Management: Create, maintain, and update various databases, ensuring data integrity and accessibility to support organizational operations.· LAN Configuration: Configure and maintain Local Area Networks (LAN), ensuring optimal network performance and connectivity across the organization.· Time Trax Management: Handle Time Trax attendance software, managing employee attendance records accurately and efficiently.· PC Maintenance: Perform routine maintenance and troubleshooting for PCs, ensuring hardware and software functionality for uninterrupted workflow.· Software Installation: Install and configure various software applications, ensuring compatibility and functionality based on organizational requirements.· ISP Coordination: Manage relationships with various Internet Service Providers (ISPs), ensuring reliable and secure internet connectivity for business operations.· CCTV Monitoring: Monitor and manage Closed-Circuit Television (CCTV) systems, ensuring security surveillance and incident monitoring.