Dgm Servicing
CurrentAs Deputy General Manager in Servicing Department involves a various responsibilities, some of them are as follows:# Maintain a healthy relationship with our existing Channel Partners.# Tracking and Guiding the Channel Partners team to achieve the higher numbers of Software Renewals.# Define and track key performance indicators (KPIs) to measure the success and efficiency of the servicing function.# Prepare regular reports for senior management, highlighting achievements and… Show more As Deputy General Manager in Servicing Department involves a various responsibilities, some of them are as follows:# Maintain a healthy relationship with our existing Channel Partners.# Tracking and Guiding the Channel Partners team to achieve the higher numbers of Software Renewals.# Define and track key performance indicators (KPIs) to measure the success and efficiency of the servicing function.# Prepare regular reports for senior management, highlighting achievements and areas for improvement.# Identify opportunities for process optimization and efficiency improvements within the servicing function.# Lead and manage a team of service professionals, providing guidance, support, and mentorship.# CLM Process to build and maintain strong relationships with end customers, capturing their feedbacks and addressing any concerns or issues promptly.# Develop and implement training programs for service & partner's teams to enhance their skills and knowledge.# At last responsible for uplift the renewal percentage from 44% to 65% in last 18 months Show less
