As Deputy General Manager in Servicing Department involves a various responsibilities, some of them are as follows:# Maintain a healthy relationship with our existing Channel Partners.# Tracking and Guiding the Channel Partners team to achieve the higher numbers of Software Renewals.# Define and track key performance indicators (KPIs) to measure the success and efficiency of the servicing function.# Prepare regular reports for senior management, highlighting achievements and… Show more As Deputy General Manager in Servicing Department involves a various responsibilities, some of them are as follows:# Maintain a healthy relationship with our existing Channel Partners.# Tracking and Guiding the Channel Partners team to achieve the higher numbers of Software Renewals.# Define and track key performance indicators (KPIs) to measure the success and efficiency of the servicing function.# Prepare regular reports for senior management, highlighting achievements and areas for improvement.# Identify opportunities for process optimization and efficiency improvements within the servicing function.# Lead and manage a team of service professionals, providing guidance, support, and mentorship.# CLM Process to build and maintain strong relationships with end customers, capturing their feedbacks and addressing any concerns or issues promptly.# Develop and implement training programs for service & partner's teams to enhance their skills and knowledge.# At last responsible for uplift the renewal percentage from 44% to 65% in last 18 months Show less

Being a start up in the software division, this role involves dual responsibility of business development and customer servicing both. First need to acquire customer from market and after on-boarding, need to keep in touch with customer for smooth implementation of software within his organization by solving all his queries and problems.

The role involves taking care of New Customers as well as Existing Customers for better relationship. Need to acquire New Customer for business growth for company and retain them with Alibaba Platform for long term relationship.

The role involves building relationship with existing high value customer up-sell higher positioning packages for better visibility on Indiamart Platform. Need to ensure effective coordination between existing customer and Promotion Team for better responses and good results in form of buyer Queries and Business Maturity.

TO approach new business clients and provide services to the existing clients