Subject Matter Expert
CurrentSupport PCs with Queries: Act as a point of contact for Product Consultants (PCs) to help them with complex questions or issues.Provide Resolutions: Quickly and effectively resolve issues raised by PCs to ensure smooth workflow and minimize disruptions.Quality Coaching: Conduct coaching sessions focused on quality to help team members improve their performance and adhere to best practices.Conduct PKTs: Lead and organize Product Knowledge Tests (PKTs) to assess and enhance the team’s knowledge, ensuring they are well-prepared to meet standards.Mentorship and Guidance: Offer ongoing guidance and mentorship to team members, helping them develop skills and increase their productivity.Collaborate with Leadership: Work closely with leadership to align quality goals and update on team performance and challenges.
