Saurav Roy Email & Phone Number

Meghalaya, India

India

India

Mumbai Area, India

I manage the global HR operations team. Responsible for Global HR systems and processes, HR Analytics and the overall direction, planning, execution, quality, control and completion of projects.

Responsible for the overall direction, planning, execution, quality, control and completion of Learning related projects.

Malad

• Responsible for the overall direction, planning, execution, quality, control and completion of programmes and projects.
• Facilitate the definition of project/programme scope, goals and deliverables.
• Define project/programme tasks and resource requirements.
• Develop full scale project plans with timelines based on project/programme requirement.
• Identify and ensure active engagement of all stakeholders.
• Actively monitor and track deliverables and implement appropriate control measures to avoid slippage to project KPI’s and the project schedule. Accountable for all project KPI’s and timely delivery of all project.

Mumbai

Sr. Manager (Special Projects), reporting to the Sr. Vice President.Job responsibilities includes:o End to End Transitioning of New Business.o Identify, design and implement Process improvement projects.o Facilitation and Execution of Service Delivery Reviews for Business heads.o Handling of Ad-Hoc Consulting based Projects offshore.Offshore Project.

Malad, Mumbai

• Roles and Responsibilities:
• Ensure achievement of Client specified parameters of Service Level Agreements.
• Manage manpower availability throughout the shift through scheduling of breaks.
• Ensure performance of the team.
• Preparation, accuracy and timeliness of all Client specified reports.
• Imparting Product Knowledge Updates to team members.

Vashi, Navi Mumbai

• Managing a Team, consisting of 15 agents in the absence of the Team Leader.
• Monitoring Calls of the Agents on Floor and providing feedbacks.
• Handling Escalated cases
• Researching and finding out new resolutions.