Sausa Monica Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

Jakarta, Indonesia

- Identified the client's needs and help customers use specific features.- Analyze and investigate technical issue from clients. - Followed up with clients to ensure their technical issues are resolved.- Reporting bug's issue to Technical team via ClickUp.- Gather information and updating Knowledge Base.

Jakarta, Indonesia

- Processing new client's onboarding.- Conduct training for new clients and assist them in using company's product (web and mobile apps).- Identified the client's needs and help customers use specific features.- Analyze and investigate technical issue from clients. - Followed up with clients to ensure their technical issues are resolved.- Reporting bug's issue to Technical team via ClickUp.

Jakarta, Indonesia

• Managed B2B top user interactions continually to answer product and service questions via Telegram.• Handled over 1.000 transaction per month by Zendesk.• Collaborated with Account Managers, Product Team, and internal stakeholders on day-to-day business operations to increase the level of customer satisfaction.• Collected top users' feedback on new product to assess customer experience.• Investigate bug and virtual product reports and work with Engineering to help them resolve issues.

Jakarta, Indonesia

• Handled over 70 escalation per day from First Layer Team consists of virtual product and wholesale issues.• Coordinated with 10+ third parties and internal stakeholders to resolve users' issues.

Indonesia

• Offered friendly and efficient service to user through social media (Facebook and Instagram) and Google App store.• Delivered information to users briefly, clear, and easy to understand.

South Jakarta

• Analyzed over 100 returning transactions from First Layer (email, live chat, call center) per day and escalated the major issue to Team Leader.• Supported Trust and Safety Team to report sensitive content issues that violates company's rules.• Collaborated with Team Leader to break down problems, discover the evidences in detail, evaluate solutions and make decisions.• Resolved issues and negotiated mutually beneficial agreements between parties (seller and buyer).

Greater Jakarta Area, Indonesia

• Supported Product Management to manage digital platform (Facebook and Instagram).• Wrote five articles per day to be posted as a content.• Collaborated with Digital Animator to determine design illustration.• Prepared weekly report about Engagement, View, Likes from social media.• Created events every week to increase social media followers.• Collaborated and coordinated with Medical Doctor to prepare suitable contents in social media.

Fx Sudirman

A community that empowering women with social events or charities.

Indonesia

Halodoc is a secure healthcare platform that unites patients, doctors, insurance, and pharmacies into one simple Healthcare Application. My responsibilities are:1. Supporting Catalog Manager to manage product catalog such as information completeness and adding new products.2. Pharmacy product mapping: completing pharmacy product's stock in Halodoc platform.