Savannah Bornstein Email & Phone Number

Lafayette, Co, Us

Colorado, United States

General Management Consultant, Senior Consultant

• Go-to technical resource for clients during their onboarding process• Worked closely with operations and product teams, ensuring seamless integration of services offered• Backend Xano configuration to create email content and other technical requirements for client setup• QA tested final email content/end product to launch a successful implementation• Handled product requests such as: QA work in the backend environments (sandbox, live, etc.), testing bug tickets, and creating client facing reports

Denver, Colorado, United States

• Drove projects from start to completion for Adobe’s Customer Success Strategy and Operations Team• Created reports and dashboards to serve senior leadership and top executives in their decision making• Provided the Operations team with the necessary tools to track/monitor project timelines and progress• Taught the CS team how to operate and utilize their analytical dashboards by leading video trainings

Denver, Colorado, United States

• Marketo Certified Expert; Successfully closed over 800 cases with many customer hero nominations• Promoted from an associate within first year to then work with enterprise-level customers• Handled incoming cases via online, phone, and chat which varied in subject matter/content (Case topic examples: API, SSL/secured domains, deliverability, Salesforce sync, etc.)• Worked with platforms such as Salesforce and Microsoft Dynamics via Marketo’s CRM sync• Troubleshooted integrations with LinkedIn, Facebook, webinar services, and other 3rd party platforms • Coordinated escalations across internal/external customer teams, including Tier 3 and engineering

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado, United States

•Event prep. for President Kennedy via the department’s database for use in automated briefing reports (worked for the Office of Advancement)

Boulder, Colorado

Teacher’s Assistant for Statistical Analysis in Business• Freshman level course• Assist students in their knowledge of statistics in class lectures, office hours, and review sessions

Boulder

Teacher's Assistant for Introduction to Information Management and Analytics• Brand new fall 2018 class• Sophomore level course• Assist students in their knowledge of information management during class lectures

Broomfield, Colorado

• Exposure to Microsoft SQL Server tools: SSIS, SSAS, SSRS and analyze/write SQL queries• Utilize the Enterprise Data Warehouse (EDW) to support business objectives• Identify technical requirements for development based on use cases defined by stakeholders• Experience using platforms such as: Microsoft Office products, JIRA, and Collibra

Boulder

• Collaborate with the human resources department • Properly locate and organize extensive amounts of confidential information

Monument, Colorado

• Train, test, and validate employees on many hosting positions (trainer within first two months)• Execute to-go ordering as well as taking food orders and serving alcoholic beverages• Handle cash/credit card transactions when in charge of the register

Colorado Springs, Colorado Area

• Lead children in a variety of recreational sports activities• Extensive training in areas such as: CPR, first aid, and oxygen

Boulder, Colorado

• Ensure rules are adhered to during intramural soccer matches