• Manage vendor relationships and ensure service quality for 1,800+ properties in the Pioneer Corridor.• Manage work orders for several landscape and snow removal vendors, ensuring scope compliance including timely and accurate execution of services.• Prepare scopes of work and collaborate with purchasing to secure contracts.• Support Operations and Facility Managers and ensure alignment with Church facility standards.• Develop and maintain strong relationships with vendors and Facility Managers to achieve desired outcomes.• Perform site visits to identify landscape needs and ensure adherence to Church standards.• Review and process contractor invoices, ensuring scope compliance by verifying in-scope, out-of-scope, and project-specific work.• Played a critical role in department migration from EMCOR to Corrigo.• Worked with management to redefine the Vendor Manager position including roles and responsibilities, workflow optimization, and process implementation.

• Collaborated with Category Managers and vendors to ensure timely completion of work orders in the EMCOR system.• Assisted in tracking, reviewing, and processing invoices, ensuring compliance with organizational standards.• Coached vendors on proper invoicing and work order procedures to streamline operations.• Monitored and addressed overdue work orders and conducted weekly follow-ups with vendors.• Created and managed documentation across various categories, supporting operational consistency.

• Reviewed and ensured the accuracy of legal documents during account openings for business and personal clients.• Provided tailored financial solutions by building strong client relationships and conducting regular follow-ups.• Facilitated compliance by gathering, reviewing, and verifying small business documentation.• Demonstrated leadership during high-stress scenarios, maintaining professionalism and adhering to company policies.

• Enforce policies and procedures• Own customer issues from start to finish• Exceeds customer expectation by going above and beyond the service standards

• Oversaw store operations and ensured adherence to corporate standards during shifts.• Played a key role in recruiting, hiring, and training a team of 20 for a new store launch.• Managed vendor relations, including placing product orders and scheduling deliveries.• Fostered team collaboration and resolved conflicts to maintain a positive work environment.