Responsible for overseeing daily operations of Earls’ Financial District.Facilitate clear and effective communication between Team Members and Management.Support employees with potential issues and resolutions in order to ensure the highest profitability and smoothest operation. Train employees on delivery of irresistible food and drink, while engaging in authentic conversation. Ensure excellent guest service by monitoring the dining experience and addressing any issues promptly.

- Overseeing daily sales goal and ensuring exceptional guest service standards.- Maintained a strong focus on quality assurance, resulting in positive feedback from guests. - Proactively resolved guest issues while maintaining a positive reputation for the company.- Event Support: Providing support during special events/private functions, ensuring seamless service.- Create authentic connections in guest interaction. Elevate guest experience through engaging and meaningful conversation with guests. - Demonstrated my passion for the guest experience. Display of love for food and drink through exceptional menu and product knowledge.Earls Kitchen + Bar is a Canadian-based premium casual dining chain that operates restaurants in Canada and the United States. Earls has over 7,000 employees at 69 restaurants from Vancouver, British Columbia, to Miami, Florida. Earls head office is in Vancouver, British Columbia, Canada.Earls continued success and growth are based on delivering high-quality culinary consistency, ongoing innovation, and providing consistently great service and enjoyable experiences to its valued clients, customers, and guests. Since its founding in 1982, Earls has become a very successful restaurant group known for ‘unchaining the chain’ with new locations and market-driven improvements to its existing restaurants. Earls is a recognized leader in the restaurant industry – where the stakeholders, senior management, employees, and partners feel a strong sense of pride in representing the Earls brand to its valued clients, customers, and guests in North America

- Learn day-to-day operations of hotel restaurants including documentation, BOH procedures, and luxury service standards.- Assist in inventory management, ordering supplies, and maintaining stock levels.- Attended and observed training sessions for new hires and current employees with a focus on enhancing skills in learning and development.- Contributed to identifying and implementing best practices for employee development.

- Assisting with closing procedures, and preparing the restaurant for the next business day.- Efficiently managing time to ensure a smooth dining experience for guests and transition for night team. - Handling various tasks/high-pressure situations with a calm and composed demeanor.