­Savio ­Varghese Email and Phone Number

Service Management: Supervising the IT services team to support the company’s IT infrastructure. Conducting risk assessment and undertaking mitigation plans to sustain the overall technology operations and timely problem resolution activities. Overseeing the key infrastructure upgrades, modifications & deployments of existing systems in consultation with other PGDS UK areas and along with IT Service Management & Service Delivery as per ITIL V3.0 standard. Reviewing service variations to existing service levels (SLA’s) & ensuring they are appropriate to business needs and PGDS’s ability to deliver against themMonitoring all IT systems and related instruments to ensure the smooth functioning of project activities and establishing work priorities to ensure the meeting of project deadlines by handling local and UK facing IT project deliveries.Operations Management: Efficiently managing BAU operations (IT service desk, on-site support, incident cum problem management, user access administration & ORM toolset administration) and overall business operations and expenses in accordance with allotted budget. Maintaining accurate documentation for operational procedures while working in compliance with firm’s policies. Leading the installation, configuration, testing hardware / software, upgrades, system & application preventive maintenance tasks on regular basis.System Administration: Accountable for designing, organizing, modifying & supporting company's computer and telecom systems along with examining networks to ensure security & sustain optimum system availability

Service Mgr. Global Enterprise Solutions. Post sales tech support, service management and service improvement initiatives for enterprise telecom products (ILL, VPN etc..)

Responsible for day to day IT operations for a BPO client. Managing a team of infrastructure professionals to manage the data centre, service desk and OSS areas.Vendor management etc.

Was part of the internal business support services team at Reliance Infocomm. Later on moved onto MACD operations for reliance mobile users and Lotus Notes support for internal users.