Customer Success Manager
Current- Joined a small team of 4 CSMs in 2022 to establish a Dedicated Customer Success team, experimenting with customer journeys and playbooks and supported the development of industry leading best CS practices.
- Establish CSM partnership with net new clients immediately after onboarding to deliver value post-sales
- Facilitate working sessions with primary contacts to drive feature adoption via real time activations
- Uncover opportunities to streamline user operations while driving revenue
- Leverage and promote underutilized sales enablement tools internally to increase bookings by 13x