Liam Sawyer Email & Phone Number

New York, United States

• Provide comprehensive IT support for over 400+ remote and on-site employees, managing escalated issues from Jira and Freshservice.• Specialize in troubleshooting, network configuration, and system maintenance for 250+ individuals at the NYC headquarters.• Participate in automation projects, including a FedEx shipping automation project, to enhance operational efficiency.• Handle onboarding of new IT hires and provide primary support for monday.com, managing user access and training.• Manage AV setup for company-wide events, ensuring professional execution.• Utilize Workato and Okta workflow to balance daily operations and development and automation tasks.• Maintain Freshservice instance, overseeing workflows and service catalog.

New York City Metropolitan Area

• Provided daily IT support, managed inventory, and performed hardware/software upgrades.• Assisted in troubleshooting and managing IT equipment, including Mac/PC.• Played a pivotal role in setting up the global HQ in NYC, including configuring end-user desk setups, iPads, Cisco units, and office Wi-Fi.• Collaborated with the Technology team and liaised with third-party vendors.

Bronx, New York, United States

• Conducted maintenance on approximately 1200 devices.• Administered software installation in computer labs.• Uses TeamDynamix ticketing interface to manage, edit, and keep track of tickets.• Manages KACE SMA and SDA to capture and deploy system images and write and execute scripts.

Bay Ridge, Brooklyn

• Administer computer networks and related environments, including hardware, software, and configurations.• Execute data backups, disaster recovery operations, and implement network security measures.• Manage email applications, virus protection software, and perform necessary software installations.• Analyze equipment performance for repair or replacement needs and maintain an inventory of parts for emergency repairs.

Staten Island, New York

• Greeted customers• Organized Carts• Helped customers inside and out• Assisted customers with a warm and professional attitude• Assisted customers with questions

Staten Island, New York

· Check with customers to ensure that they are enjoying their meals and take action to correct any problems· Collect payments from customers· Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff· Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages· Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required

Master Of Science - Ms, Cybersecurity

Bachelor Of Science - Bs, Computer Engineering

Concentration in Bioelectrical Engineering.

High School Diploma