•Overseeing all aspects of the business and its operations, ensuring success in operations to build and maintain personal reputation•Balancing and prioritizing tasks, creating schedules and timelines, to ensure deadlines are met•Providing excellent customer service by creating custom menus with customers around their needs, expectations, dietary restrictions/ allergies, and deadlines•Sourcing and procuring all products, analyzing market trends to find the best prices and deals available, communicating and creating relationships with suppliers, to ensure availability of product•Prioritizing strict safety, sanitization, and safe food handling procedures, to ensure customer, employee, and personal safety, holding higher standards than Alberta and Canadian food handling laws

•Managed daily operations and a team of 2-7 employees in a fast-paced, high-pressure, professional environment, supporting team to ensure company goals are met•Managed customer requests and needs, providing exceptional customer service and always aiming to exceed expectations•Communicated with suppliers to ensure product availability and on-time deliveries•Dealt with emergent operational issues while under pressure, analyzing each issue comprehensively and developing solutions keeping company values in mind•Led all Kitchen operations and chef’s duties when head chef is absent, ensuring smooth operation, well-resourced team members, and high customer satisfaction

•Created and fostered an inclusive work environment that prioritizes employee wellbeing•Upheld company food safety and handling policies aiming to exceed food law standards•Employed cross-departmental communication to achieve company goals with other departments•Prepared, managed, and executed multiple banquet events ranging from $500-$15000