Sayan A Email & Phone Number

Toronto, Ontario, Canada

 Working collaboratively to coordinate and manage $900k+ worth of marketing contracts for well-known companies in order to efficiently process data and build meaningful relationships Excellent proficiency in using Microsoft Excel, Salesforce, and PowerBI daily to analyze large data sets, process reports, and execute financial requests with proven analytical thinking and detail-oriented skills Creating budgets in SAP for client marketing developments funds and working directly with high-value partners like Apple, HP Inc, IBM, Cisco, Nvidia etc for amounts of $100K+ per quarter Ability to meet tight deadlines and multi-task completion of multiple projects in a productive manner to surpass expected targets and data operations goals for the company  Negotiating new contracts directly with existing vendors to increase the use of marketing developments funds by 30% margins compared to the previous year  Optimizing the improvement of data operations training processes and learning guides to be more precise and in-depth. Helping to train new hire employees to streamline their success within the team

 Leveraging high knowledge of personal banking, lending, mortgage, line of credit and credit card products to assist customers in an extremely fast-paced contact center environment Applying critical thinking skills in conjunction with personal banking knowledge to present financial solutions to clients, whilst always maintaining a customer-focused approach Knowledge of business processes to provide risk management by adhering to compliance and risk requirements to avoid financial losses to the bank, while maintaining privacy of customer’s assets Answering 80-100 calls per day in a confident and efficient manner to provide positive, successful customer experiences consistently

Mississauga, Ontario, Canada

 Consistently overachieved scorecard sales targets and customer survey scores leading to outstanding performance on overall scorecard ranking at the contact center  Earned the position of being ranked within the top two best performing credit cards associate in 2021 within North America at BMO  Used knowledge of business processes in order to assist clients with detecting fraudulent transactions and finding efficient solutions to resolve issues at hand Resolved customer needs in an effective and efficient manner by using communication skills to add value to conversations with clients, and by using rapport building to develop connections and strengthen relationships Created an effortless experience for customers by using highly developed knowledge of organization and collaboration team skills to satisfy customers’ needs

 Proven contributor to team success by overachieving monthly, quarterly, and yearly sales targets resulting in a progressive increase to direct store sales for two years in a row  Worked collaboratively to devise a strategic sales solution to exceed customer satisfaction surveys while providing professional knowledge-based services to clients Proactively assisted customers in a courteous manner at a busy retail store to recommend products that best suit their needs, and interests while keeping customers satisfied  Provided meaningful customer service to effectively assist clients with various product-related concerns by providing accurate up to date details

 Organized successful delivery of furniture and appliances for approximately 25 customers per day Effectively mapped delivery routes, scheduled delivery dates and times, and coordinated with multiple delivery drivers on a daily basis  Administered incoming calls and emails while gaining valuable customer service skills

Bachelor Of Commerce - Bcom, Business Technology Management

Bachelor Of Computing, Computer Science