Currently serving as a Senior Officer at Abu Dhabi Cruise Terminal, AD Ports Group.A world-class cruise hub. Abu Dhabi Cruise Terminal is the first dedicated permanent cruise infrastructure in Abu Dhabi Emirate. Abu Dhabi Cruise Terminal offers the ultimate destination for international cruise lines and passengers, world-class terminal operations and services.The global cruise industry expects to carry 10% more passengers by 2028 than the 31.7 million who took cruise holidays in 2023.The cruise industry is a significant and rapidly growing segment of world tourism. Its swift, impressive rebound contributed to $138B in total economic output and 1.3 million jobs globally.I have over 15 years proven experience in the Port, shipping and logistics industry, with certifications in supply chain management and freight forwarding. My core competencies include providing Business Development, negotiating freight and transportation rates, and analyzing reports and KPIs. I have successfully developed and deployed strategic processes, overseen logistical operations and project management, and led staff training initiatives. I am passionate about delivering excellent customer service and exceeding expectations. I have a proven track record of generating new business, handling customer complaints, and liaising with overseas agents. I have also demonstrated my analytical and problem-solving skills by preparing and reviewing various reports and metrics, and identifying areas of improvement and optimization. I am motivated by the challenge and opportunity to work in a dynamic and fast-paced environment, and to contribute to the growth and success of Abu Dhabi Ports Group. I am always eager to learn new skills and technologies, and to collaborate with diverse and talented teams.