Sayed Badr Email & Phone Number

Obour City , Cairo, Egypt

ESSENTIAL DUTIES AND RESPONSIBILITIES:* Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. * Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility. * Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change. *Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships. * Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly. * Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff. * Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. * Maintains and improves property standards and service to ensure guest satisfaction and the right public image. * Ensures that the property and its inventories are always in the best of conditions. * Develops annual budget and capital expenditure plans. * Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction. * Complies with all corporate accounting procedures. * Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners. * Ensures the implementation of and adherence to all policies and procedures.