Sayed Bares Email & Phone Number

Toronto, Ontario, Canada

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

In my current role as a Senior Consultant II, I've been deeply engaged in the pursuit of customer success and team development. My responsibilities encompass conducting comprehensive customer success case reviews, ensuring efficient and effective client communication, and taking ownership of customer issues from initial contact through resolution. I actively contribute to team growth by delivering skill-enhancing brownbag sessions. My expertise extends to managing and delivering Atlassian product implementations, migrations, and upgrades, while actively seeking and incorporating customer feedback to align with their unique processes. I also excel in solving technical challenges for customers, driving their satisfaction. My commitment to customer excellence involves synthesizing diverse feedback and offering informed solutions. Furthermore, I actively learn, document, and share knowledge with colleagues and collaborate closely with the Sales team to deliver product demonstrations, sharing best practices and solutions.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

As a Senior Application Support Engineer, I have participated in a variety of activities to improve support operations and drive product excellence. I have a proven track record of identifying operational trends and collaborating with cross-functional teams to drive product improvements, align with OKRs, and lead strategic support initiatives. I also have experience managing the performance of a team of support engineers, setting clear OKRs, and overseeing skill development initiatives. I am also dedicated to driving professional services for Confluence apps and using my passion for data-driven insights to generate support health check reports. I thrive on the challenges of improving support operations, driving product excellence, and ensuring that our customers receive the highest level of service.

Kuala Lumpur, Malaysia

As an Application Support Engineer, I was passionate on driving efficiency and excellence in support operations. I used my coding skills in Python, Java, and Bash to automate a lot of our support processes, which sped up troubleshooting and freed up time for the team. I also created a dynamic performance dashboard using Ruby, which gave us real-time insights into our team's performance.I also managed licensing for ServiceRocket products, making sure we were compliant and getting the most out of our investments. I provided support for and troubleshooted Atlassian products like JIRA, Confluence, and Crowd, which helped improve user satisfaction and system reliability. I also integrated LDAP with Crowd/JIRA/Confluence, which streamlined access and security.I also experienced deploying, troubleshooting, and developing solutions in Docker, which helped in optimizing application management for consistent and secure operations.

Kuala Lumpur, Malaysia

During my internship at ServiceRocket, I got to experience a variety of aspects of the software industry, with a focus on Atlassian products like JIRA, Confluence, and Crowd. I got hands-on experience using, managing, troubleshooting, and providing support for these platforms, which helped me solidify my technical expertise. I also delved into integrating LDAP with Crowd, JIRA, and Confluence, which further enhanced my skill set. In addition to my technical skills, I also worked on improving my communication abilities, so that I could have seamless interactions with customers. This enriching experience gave me a strong foundation in both technical and soft skills, and helped me grow.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

In my role as a Technical Support Specialist, I have been at the forefront of delivering top-tier support services and enhancing operational efficiency. My responsibilities encompass generating insightful support health check reports using GDS, ensuring continuous improvement in product performance. I have excelled in providing expert support for Atlassian's most widely used workflow automating apps, such as PowerScripts, JMWE, and JSU, as well as reporting apps like Power BI Connector for Jira, Tableau Connector for Jira, and Reports and Timesheets for Jira, along with the migration app Configuration Manager for Jira (CMJ). My dedication to knowledge sharing is evident in my documentation of use cases, best practices, and innovative solutions for Appfire apps. Additionally, I've played a pivotal role in enhancing team capabilities through brownbag sessions, training new hires, and actively participating in candidate interviews and evaluations to bolster team growth. Furthermore, I've taken on the responsibility of managing both internal and external projects, ensuring successful outcomes that align with organizational objectives.

Master Of Business Administration - Mba, Strategic Management, A-

Bachelor Of Computer Science, Computer Science, A