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Alex López Email & Phone Number

Workforce & Data Analyst | Expert in Real-Time Analysis and Workforce Optimization | Proven Track Record in Enhancing Operational Efficiency at ServiceRocket
Location: San Salvador, El Salvador, El Salvador 8 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
ServiceRocket
Role
Workforce & Data Analyst | Expert in Real-Time Analysis and Workforce Optimization | Proven Track Record in Enhancing Operational Efficiency
Location
San Salvador, El Salvador, El Salvador
Company size
224 employees

Who is Alex López? Overview

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Quick answer

Alex López is listed as Workforce & Data Analyst | Expert in Real-Time Analysis and Workforce Optimization | Proven Track Record in Enhancing Operational Efficiency at ServiceRocket, a company with 224 employees, based in San Salvador, El Salvador, El Salvador. AeroLeads shows a matched LinkedIn profile for Alex López.

Alex López previously worked as Data Analyst at ServiceRocket Inc. at Servicerocket and Workforce Scheduler-Planner Analyst at Telus International. Alex López holds Bachelor'S Degree, Teaching English As A Second Or Foreign Language/Esl Language Instructor from Universidad De El Salvador.

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Email format at ServiceRocket

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ServiceRocket

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Profile bio

About Alex López

Experienced Workforce and Data Analyst with Over 5 Years in Workforce Planning and Real-Time AnalysisAs an experienced Workforce and Data Analyst, I bring over 5 years of expertise in workforce planning, real-time analysis, and data-driven decision-making within call center environments. Currently, I am honing my skills in a SaaS company, deepening my understanding of business operations and financial data analysis.Key Strengths:Workforce Planning & Scheduling Optimization: Developed effective techniques to enhance workforce efficiency and meet client requirements.Real-Time Data Monitoring: Ensured service level agreements were met through proactive resource allocation.Financial Data Analysis: Created detailed reports and dashboards to analyze compensation, expenses, and performance metrics.Process Improvement & Automation: Streamlined processes and implement optimized solutions for enhanced accuracy and efficiency.Current Role at ServiceRocket:At ServiceRocket, I leverage my expertise to:Analyze compensation records and company expenses to drive informed decision-making.Collaborate with the Finance team to evaluate employee costs and revenue contributions.Document new processes in Confluence and create visual reports using Excel and Looker.I am passionate about using data to solve complex problems and drive organizational success. I am seeking opportunities to further polish my financial analysis skills and contribute to a dynamic, growth-oriented team.

Current workplace

Alex López's current company

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ServiceRocket
Servicerocket
Workforce & Data Analyst | Expert in Real-Time Analysis and Workforce Optimization | Proven Track Record in Enhancing Operational Efficiency
palo alto, california, united states
Website
servicerocket.com
Employees
224
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8 roles

Alex López work experience

A career timeline built from the work history available for this profile.

Data Analyst At Servicerocket Inc.

Current
Servicerocket

United States

In my role as a Workforce Planner at ServiceRocket Inc., I am responsible for helping with hiring requisitions planning, auditing salary adjustments and promotions, and collecting market data about salary ranges. I also document this information using Jira, Confluence, and Verint. I´m an expert in using Excel or Looker visuals with detailed analysis..

Nov 2022 - Present

Workforce Scheduler-Planner Analyst

Telus International

El Salvador

  • Developed accurate staffing plans using call volume data, AHT, occupancy rates, and shrinkage factors, achieving an 85% accuracy in staffing forecasts.
  • Managed staffing for multiple contact accounts, ensuring optimal service levels.
  • Implemented time-off and overtime solutions as necessary to meet demand.
  • Utilized Verint, Cisco, Avaya, and other tools as Kalabrio for scheduling and workforce management
Jun 2021 - Oct 2022

Workforce Real-Time Analyst

Telus International
  • Planning and scheduling for 6 accounts. Implementing Verint software-based scheduling process and manual scheduling. Additionally, I was in charge of creating requirements for Ftes based on volume
  • Monitored real-time data to prevent service level breaches, reallocating resources and communicating with team leaders to maintain coverage.
  • Acted proactively to resolve staffing shortages, ensuring continuous service during peak times, and solving schedule conflicts.
Jan 2021 - Jun 2021

Customer Service Representative (First American Account)

Telus International

San Salvador, San Salvador, El Salvador

  • Provided customer support for First American account, resolving inquiries and issues efficiently about home insurance, collecting tech´s reports, allocation of techs and issuing contractor´s payments
Mar 2020 - Jan 2021

Hybrid Agent (Metlife Account)

Sykes

San Salvador, San Salvador, El Salvador

  • Split duties between taking calls as an insurance interpreter and performing real-time workforce analysis.
  • Monitored agent schedules and adherence to planned work hours.
  • Ensured operational efficiency by implementing real-time adjustments to staffing levels.
Jul 2019 - Jan 2020

Workforce Rta

Sykes

El Salvador

  • Monitored real-time data and agent performance, ensuring service level agreements were met.
  • Coordinated with team leaders to resolve staffing issues and maintain optimal coverage.
  • Monitored schedule adherence, time in aux, call talk time, and availability of Voluntary Time OFF (VTO) or Overtime based on interval compliance
Jan 2018 - Jul 2019

Real-Time Analyst Intern

Sykes

San Salvador, San Salvador, El Salvador

  • Gained initial experience in real-time workforce management, learning key tools and techniques.
  • Assisted in monitoring agent schedules and performance metrics
Dec 2017 - Jan 2018

Customer Service Representative (Hotels.Com Account)

Sykes

San Salvador, San Salvador, El Salvador

Achieved high customer satisfaction scores through effective communication and problem-solving. Nominated as High-performance for multiple months

Feb 2017 - Dec 2017
Team & coworkers

Colleagues at ServiceRocket

Other employees you can reach at servicerocket.com. View company contacts for 224 employees →

MN Mitchell Niesar Mitchell Niesar Colleague at Servicerocket Kingston, Ontario, Canada, Canada View → AQ Alexandra Quintero Alexandra Quintero Colleague at Servicerocket Seaside, California, United States, United States View → CA Carolyn Allen 🚀 Carolyn Allen 🚀 Colleague at Servicerocket Sunshine Coast, Queensland, Australia, Australia View → TG Thomas Gallagher Thomas Gallagher Colleague at Servicerocket Los Angeles, California, United States, United States View → JC Janice Cheang Janice Cheang Colleague at Servicerocket WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia View → AK Adrian Kausel Adrian Kausel Colleague at Servicerocket Pucón, Araucanía Region, Chile, Chile View → MA Muhammad Azhari Muhammad Azhari Colleague at Servicerocket WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia View → OC Oscar Calderon Le-Fort Oscar Calderon Le-Fort Colleague at Servicerocket Santiago Metropolitan Area, Chile View → SC Septa Cahyadiputra Septa Cahyadiputra Colleague at Servicerocket Jakarta, Indonesia, Indonesia View → BC Bill Cushard Bill Cushard Colleague at Servicerocket Reno, Nevada, United States, United States View →
1 education record

Alex López education

FAQ

Frequently asked questions about Alex López

Quick answers generated from the profile data available on this page.

What company does Alex López work for?

Alex López works for ServiceRocket.

What is Alex López's role at ServiceRocket?

Alex López is listed as Workforce & Data Analyst | Expert in Real-Time Analysis and Workforce Optimization | Proven Track Record in Enhancing Operational Efficiency at ServiceRocket.

Where is Alex López based?

Alex López is based in San Salvador, El Salvador, El Salvador while working with ServiceRocket.

What companies has Alex López worked for?

Alex López has worked for Servicerocket, Telus International, and Sykes.

Who are Alex López's colleagues at ServiceRocket?

Alex López's colleagues at ServiceRocket include Mitchell Niesar, Alexandra Quintero, Carolyn Allen 🚀, Thomas Gallagher, and Janice Cheang.

How can I contact Alex López?

You can use AeroLeads to view verified contact signals for Alex López at ServiceRocket, including work email, phone, and LinkedIn data when available.

What schools did Alex López attend?

Alex López holds Bachelor'S Degree, Teaching English As A Second Or Foreign Language/Esl Language Instructor from Universidad De El Salvador.

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