Sayed Eid Email & Phone Number

Giza, Al Jizah, Egypt

• Managing & Cascade KPI’s for each department down to the lowest level to ensure involvement of all personnel in objectives measurements in terms of All FBB products.• Creating the needed Templates using Power Query, Power Pivot and Power BI to review the performance and the KPI's on Daily Basis Dashboard.• Managing & Set customer satisfaction reports & surveys like “NPS, IR, FCR, TTB” etc. supported with analysis to focus on customer main driver, that will reflect positively on Company profitability, reduce cost & increase customer loyalty.• Creating Analytical reports revealing the performance of the related entities, suggesting Improvements, and ensuring continuity of flow of operations.

Giza Governorate, Egypt

• Managing & Cascade KPI’s for each department down to the lowest level to ensure involvement of all personnel in objectives measurements in terms of mentioned products (Mobile, ADSL & Landline)• Creating the needed Templates using Power Query, Power Pivot and Power BI to review the performance and the KPI's on Daily Basis Dashboard.• Managing & Set customer satisfaction reports & surveys like “NPS, IR, FCR, TTB” etc. supported with analysis to focus on customer main driver, that will reflect positively on Company profitability, reduce cost & increase customer loyalty.• Creating Analytical reports revealing the performance of the related entities, suggesting Improvements and ensuring continuity of flow of operations.

The Smart Village Km 28 Cairo Alex Road Cairo, 12677 Egypt

• Obtains client information by answering telephone calls; interviewing clients; verifying information. • Determines eligibility by comparing client information to requirements. • Establishes policies by entering client information; confirming pricing. • Informs clients by explaining procedures; answering questions; providing information. • Maintains communication equipment by reporting problems. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Updates job knowledge by studying new product descriptions; participating in educational opportunities.• Accomplishes sales and organization mission by completing related results as needed.

Egypt

• Develop and maintain new selling opportunities. • Develop and maintain profitable long-term relationships with potential end-users.

Egypt

• Develop and maintain new selling opportunities. • Develop and maintain profitable long-term relationships with potential end-users.

Develop and maintain new selling opportunities. Develop and maintain profitable long-term relationships with potential end-users

Egypt

• Follow-up work on the accounts of companies doing business with the office • recording data on billing and accounting operations