Retail Operation Manager
CurrentManagement Accountabilitieso Ensure all Managers are well aware of the Company’s objectives, their specific responsibilities and KPI’s which cascade down the department deliverables; regularly review performance and conduct annual performance rating for the direct reports;o As a role model for the ethics and values of the business, demonstrating cultural sensitivity, and maintaining high personal visibility in my own and other departments;o Plan and monitor training needs, provide professional coaching to managers to ensure that they have the capabilities to fully deliver in their role and are in line with their personal goals;o Plan and support talent management and succession planning within the department and ensure all the senior managers are career oriented;o Motivate employees and monitor their productivity, and execute plans to improve their performance;o Ensure optimum department structure and staffing, and maintain high retention rates.Functional Accountabilitieso Achieve budgeted sales by ensuring availability and service levels with seasonal promotions and events;o Ensure store compliance to the stipulated standard operating procedures.o Manpower planning and communicating to staff the agreed deliverables and optimize productivity;o Maintain Health & Safety and hygiene by strictly following procedures, hygiene initiatives and monitor changes;o Integrate and implement plans in conjunction with other departments.o Provide periodic Sales and Revenue, and stock reports to the Management.o Provide weekly feedback, monthly recap and recommend to the management for the modifications in the stores and required action plan according to the sales and customer’s trends. o Review the annual Inventory report and eliminate shrinkages and discrepancies;o Check on the reports of new-items, zero-stock, slow-moving items, Plano gram report, Top/bottom 10/20 items and maintain the stock availability and stock control;