• Primary relationship manager for the IT application support team and Enterprise Operations and Business teams. • Responsible for the application availability, timely and accurate delivery of the downstream data and reports for every week-day of the year. • Manages key vendor relationships and problem resolution and maintenance of application with vendor contacts.• Operationalize application processing and down stream flows and create operational procedures for error handling and reporting.• Improves efficiency in nightly runs and application processes with vendor and downstream systems.• Establishes change management process with the development lead and manage application change process for future project phases and enhancements.• Tracks and reports on any system related issues and works directly with the development lead, the business unit and the infrastructure group to recommend and resolve either software or hardware solutions.• Track and report customer-visible incident / problem items against availability requirements and service terms to IT Director and IT team leads. Drive service optimization and identify areas for further review.• Maintains the system side Business Continuity Plan to ensure the timely recovery of system in the event of a disruption to the production system. • Provides IT director with timely updates on issues relating to incident management, support, staffing, budget, client relationship management. • Resolves complex issues and client investigations; escalates to IT director where required.• Work to improve system resilience, including both failover and disaster recovery capabilities.• Implement automated production monitoring and alerting tools and automated support processes.• Promote innovative or improved methods to get the work done and implement best practices such as Agile and DevOps.

 Led both as PM/Scrum Master and development lead for a cross-functional team of four analysts and various stakeholders to upgrade the iTRACS from Version 9.1 to 10.3  Led the end-to-end process of implementing mandatory changes for SWIFT payments for OARS while engaging the vendor and multiple internal teams  Onboarded our team on PagerDuty and trained team members to respond to automated production monitoring and alerting tools Set up our team on JIRA and Confluence for projects and provided training to team members  Managed challenges with vendor relationships by addressing communication issues immediately and finding a path towards resolution Moved all servers to Metro cluster and updated the disaster recovery plan on Archer  Provided development work, maintenance and support for OARS, iTRACS and CCIN payment applications

 Led the fraud development team on two Major projects amounting 20M+ with multiple stakeholders to implement a social network analysis web application for internal fraud management and Global Case Management. Coordinated issue resolution with vendor, ensured SCD/TDD/OMS was updated, monitored server stability while implementing updates and patches  Ensured consistent design, development, testing and deployment approaches were followed by establishing consistent communication touch points and effective multi-tasking  Maintain sourced code integrity through MKS and SCM Technology used: IBM Websphare, Unix, AIX, MainFrame, Windows server 2008, Orcale DB.  Programming Languages: Java, java Script, .Net C#, VB.net, JCL, shell script

Re-engineered process flows and designed applications to automate a variety of internal processes, with the mandate of reducing processing time, number of users required, and error rates. Applications and results follow: Investment management system, which allows 10 employees to manage 1200 client accounts and 30 Investment managers, re-engineered from previous system requiring 15 employees with only 200 client accounts. Bond, equity and derivative trading interface to fund accounting, which increased speed and accuracy of processing. Journal entry automation program to enter internal and client journals from multiple file formats, using straight through processing. Enabling one employee to process and verify over 1 million transactions yearly. Unitrax report automation tool, defined by parameterized tables to automate all shareholder system internal and external reporting with minimal user action. Derivative trading reconciliation system, allows daily/weekly reconciliation to broker statements from a manual monthly 14 employees 4 hours each, to 1 employee 2 hours. G-PLUS benefit payment data entry frontend allows entry of data and authorization in one tenth the time. Derivative reporting, automated a 4 hour 8 employee activity to 1 hour for 1 employee. Revised equity pricing system to include derivative pricing and allow process of over 18,000 securities daily.Performed day to day activities including project management, business application architecture, applications development, and implemented and supported existing applications.Tools used include: MS SQL, MS Access, VB 6, VB.Net, C++, ASP and MS Office.

 Exceptional customer service and salesmanship Supervise and train associates in business machine and computer departments Conduct cycle counts as well as daily out-of-stack walks Conduct regular in-store training sessions to ensure that all department associates progress through the Business machines and computers chart within months of their start date. Participate in hiring of department Associates Responsible for drafting and providing Corporate and personal quotes on systems and related products.