Sayed Hashimi Email & Phone Number

Toronto, Ontario, Canada

• Primary relationship manager for the IT application support team and Enterprise Operations and Business teams.
• Responsible for the application availability, timely and accurate delivery of the downstream data and reports for every week-day of the year.
• Manages key vendor relationships and problem resolution and maintenance of application with vendor contacts.
• Operationalize application processing and down stream flows and create operational procedures for error handling and reporting.
• Improves efficiency in nightly runs and application processes with vendor and downstream systems.
• Establishes change management process with the development lead and manage application change process for future project phases and enhancements.

Toronto, Ontario, Canada

 Led both as PM/Scrum Master and development lead for a cross-functional team of four analysts and various stakeholders to upgrade the iTRACS from Version 9.1 to 10.3  Led the end-to-end process of implementing mandatory changes for SWIFT payments for OARS while engaging the vendor and multiple internal teams  Onboarded our team on PagerDuty and trained.

Toronto, Ontario

 Led the fraud development team on two Major projects amounting 20M+ with multiple stakeholders to implement a social network analysis web application for internal fraud management and Global Case Management. Coordinated issue resolution with vendor, ensured SCD/TDD/OMS was updated, monitored server stability while implementing updates and patches .

Toronto

Re-engineered process flows and designed applications to automate a variety of internal processes, with the mandate of reducing processing time, number of users required, and error rates. Applications and results follow: Investment management system, which allows 10 employees to manage 1200 client accounts and 30 Investment managers, re-engineered from.

175 University Ave, Toronto, Canada

 Exceptional customer service and salesmanship Supervise and train associates in business machine and computer departments Conduct cycle counts as well as daily out-of-stack walks Conduct regular in-store training sessions to ensure that all department associates progress through the Business machines and computers chart within months of their start.

Greater Toronto Area, Canada

Bs, Mathematics & Computer Science

.Net Application Developer, Information Technology