Senior It Application Manager
Current• Primary relationship manager for the IT application support team and Enterprise Operations and Business teams. • Responsible for the application availability, timely and accurate delivery of the downstream data and reports for every week-day of the year. • Manages key vendor relationships and problem resolution and maintenance of application with vendor contacts.• Operationalize application processing and down stream flows and create operational procedures for error handling and reporting.• Improves efficiency in nightly runs and application processes with vendor and downstream systems.• Establishes change management process with the development lead and manage application change process for future project phases and enhancements.• Tracks and reports on any system related issues and works directly with the development lead, the business unit and the infrastructure group to recommend and resolve either software or hardware solutions.• Track and report customer-visible incident / problem items against availability requirements and service terms to IT Director and IT team leads. Drive service optimization and identify areas for further review.• Maintains the system side Business Continuity Plan to ensure the timely recovery of system in the event of a disruption to the production system. • Provides IT director with timely updates on issues relating to incident management, support, staffing, budget, client relationship management. • Resolves complex issues and client investigations; escalates to IT director where required.• Work to improve system resilience, including both failover and disaster recovery capabilities.• Implement automated production monitoring and alerting tools and automated support processes.• Promote innovative or improved methods to get the work done and implement best practices such as Agile and DevOps.
