Daily analysis for the Trouble ticket systemMaintain the SLA of every ticketInterface between Huawei and the customer or third partyMaintain the Quality of service that delivered to the customer( Etisalat )Creating the needed Process to maintain the SLADoing the needed analysis on the problems that may affect the SLAAuditing on the teams of the NOC and FM to follow the agreed process.Checking the Sites KPI’s after the FM and BO Actions using U2000 Managing… Show more Daily analysis for the Trouble ticket systemMaintain the SLA of every ticketInterface between Huawei and the customer or third partyMaintain the Quality of service that delivered to the customer( Etisalat )Creating the needed Process to maintain the SLADoing the needed analysis on the problems that may affect the SLAAuditing on the teams of the NOC and FM to follow the agreed process.Checking the Sites KPI’s after the FM and BO Actions using U2000 Managing ToolReporting the problems and the analysis to the top management Show less

• Installing and configuring computer hardware operating systems and applications. • Monitoring and maintaining computer systems and networks. • Setting up accounts for staff, ensuring that they know how to log in. • Troubleshooting system and network problems and solving hardware or software faults.