Sayed Zahran Email & Phone Number

Cairo, Egypt

Managing all the activities related to security contractors and serving as a point of contact for them to ensure that they are operating as agreed and are complying with company service level agreement.Reporting any security events and dealing with emergency situations , including initial alerts and evacuations, in accordance with site procedures.Protecting Nagwa's employees, premises, and assets by maintaining a safe and secured environment.Supervising shift handover procedures at the start and end of each shift to ensure that the maximum security measures are followed and implemented by the contractors.Managing the security procedures for Nagwa's visitors and responding effectively to any emergency.Supervising the CCTV operation and completing reports by recording observations, information and occurrences to provide protection against threats and risks.Following up randomly or regularly on Nagwa's buildings and their surrounding to maintain a safe work environment.Reporting irregularities, informing violators of our policy and procedures, and restraining trespassers to prevent losses and damages.Maintaining the lost and found procedures to ensure that lost, missing, or stolen items are returned to their rightful owners in a timely manner.Managing and maintaining the key management system in terms of storage, backup keys, maintaining a transaction log, and so on to prevent key loss or security breaches.

Cairo, Egypt

1-achieving Level 3 and SAG audits with zero findings related to the security team.3-identifying any device malfunction that generates a lot of alarms and raising a repair ticket for it.4-Delegate to, supervise all the security personnel within the team and assist them in preparing the work schedules and fulfilling the daily operations.5-Conform and enforce policies and procedures, rules and regulations as laid down by Amazon SOPs in order to achieve and insist in the highest standards.6-Prepare monthly staffing schedules, monitoring staff attendance and assist in planning work schedules.7-Maintain a soft sheets of submitted incident reports, raised trouble tickets, badge supplies audit, lost and found audit, masking devices tickets, printed and returned badges and refer it back to the management when required.8-prepare various monthly reports and Quip files as required by the Campus Security Manager and the Area security manager.9-Conduct regular weekly/ monthly team meetings to review, monitor, adjust and upgrade the performance of the team, explaining new directions, policies and instructions.10-Being aware of all Amazon SOPs, security policies and procedures regarding the contracted security team, to ensure that at all times it’s being adhered to. 11-Being aware of fire and emergency procedures in addition to site emergency response plan and making sure that every new comer in the security team is aware about it. 12-Explain and organize new orientations sessions for Amazon new staff, paying particular attention to explaining the site evaluation plan in case of evacuation. 13-Identify and develop leadership qualities among subordinates in order to guide them towards the path of career enrichment.14-Providing and receiving a constructive feedbacks regarding the security team performance in order to improve efficiency and productivity.15-perform all related duties and special tasks as required by the security campus manager and area security manager.

Giza Governorate, Egypt

 Answer calls, great customers and handle inquires Clarify to customers purpose of call, consequences of non-payment, offering them the onlinepayment and other payment methods. Negotiate repayment with debtors by form of payment in full, settlements and /or paymentarrangement Follow up on promise to pay and payment commitment accounts to ensure a positive resolution andclient satisfaction Meet monthly collection goals as assigned by management Research required information using available resources Manage and resolve customer complaints Provide customer with product and service information Update new customer information Document all call information according to standard operating procedures Complete call logs

Cairo Governorate, Egypt

● Administrates the official vehicle program by managing the day-to-day operations of the fleet of official vehicles and drivers/messenger resources of the mission.● Assist the arrival and departure of Canada based staff.● Assist with the logistics and transportations needs for all official delegations.● Manages the vehicle logistics and liaison with the local authorities for visits missions and VIP/Ministerial visits.● Provides assistance to the consular section as required by assisting with the local authorities; (police, airport, immigration, etc).● Provides information on local customs and local government regulations.● Coordinate the delivery of inbound and outbound diplomatic mail shipment.

Cairo Governorate, Egypt

 Welcome the Embassy visitors and ask them the purpose of their visit. Direct the individuals to the right place. Call the employees to notify them the arrival of their guests, interviewees and food orders. Answer the phone calls coming from inside the Embassy with a professional way. Maintains staff by recruiting, selecting, orienting, and training new comers; developing personalgrowth opportunities. Accomplishes staff job results by coaching, counseling, and disciplining employees; planning,monitoring, and appraising job results; conducting training; implementing enforcing systems,policies, and procedures. Maintains safe and healthy work environment by establishing and enforcing organization standards;adhering to legal regulations. Completes operations by developing schedules; assigning and monitoring work; gathering resources;implementing productivity standards; resolving operations problems; maintaining reference manuals;implementing new procedures. Provides quality service by enforcing quality and customer service standards. Maintains professional and technical knowledge by attending educational workshops; reviewingprofessional publications. Contributes to team effort by accomplishing related results as needed. Write reports to the mission security manager in case of fire alarms, or any incident. Arrange and follow up with the mission security manager in case of important visits. Notifying the mission security manager of any unusual acts or manifestations in the surrounding areato the mission. Clear the Embassy in case of fire alarms or any evacuation reason.