Ryan O'Leary Email & Phone Number

Irvine, California, United States

Irvine, California, United States

In my present job, I manage client support requests and escalate problems to the proper parties. I encourage clients to make well-informed purchasing decisions by providing them with my extensive Salesforce platform knowledge. I also aid clients in overcoming product implementation problems and provide guidance on the utilization of Salesforce and ISV.

Orange County, California Area

• In this role, I created and carried out technical enablement programs with important ISV partners like ServiceMax, Microsoft, Adobe, and Salesforce in the Salesforce ecosystem. Through a variety of platforms, such as.
• Designed and sold a white-labeled solution to numerous enterprise customers by collaborating with tech partners.
• Enabled continuous development of joint technology solutions by creating enablement focus throughout partner recruitment and overseeing motions at employee/executive levels.
• Ensured seamless enablement experiences by spearheading cross-organizational collaboration with product, sales, presales, and marketing teams.

Seattle, Washington, United States

• As a Senior Solution Engineer, I increased pipeline generation and customer acquisitions by collaborating with direct sellers during the discovery, solution design, and demonstration stages. I gave engaging.
• Contributed to the closing of high-worth deals by addressing technical inquiries and establishing proof of concepts.
• Drove digital transformation of large-scale business processes by aiding customers and implementation partners in leveraging industry-leading process management and automation tools.
• Assisted 10 direct sellers in identifying and closing deals on a regular basis across various verticals, including the public sector, healthcare, manufacturing, field service, FinServ, and High Tech.

Irvine CA

• During this tenure, I streamlined the onboarding process for the support team by ensuring that Salesforce, Slack, Adobe Acrobat, DocuSign, Skype for Business, Outlook, GoToMeeting, and Microsoft Office were accessible..
• Achieved customer satisfaction score (CSAT) of over 90% for a substantial customer base.
• Enhanced operational efficiency by supervising and mentoring a team of seven individuals.
• Guaranteed in-line workflow by maintaining members' adherence to eight-hour service level agreements.

Irvine, California, United States

• In my previous position, I effectively provided phone and email support case resolution for diamond customers and premier partners. I also assisted premier partners, diamond clients, and customers with the setup.
• Ensured efficient support to all clients by managing 40 cases simultaneously.
• Received commendations from satisfied customers for prompt resolution of business issues.
• Executed closing of 50 cases per week and sustained over 90% CSAT rating while serving as a support engineer.