Jonelle Nowak Email & Phone Number

Chicago, Illinois, United States

• Managing 4-8 events concurrently at various stages, ensuring seamless coordination and execution throughout the event lifecycle.
• Leading onsite event execution, overseeing attendance tracking, managing last-minute logistics, and resolving issues to ensure successful events.
• Developed and implementing post-event surveys to collect actionable data, enabling the creation of more engaging and effective future events.
• Created an event-focused newsletter to drive awareness and increase engagement with targeted audiences, supporting new event lead generation.
• Utilizing A/B testing to analyze attendance trends, optimizing strategies for better event turnout and engagement.
• Managing event budgets and financial forecasting for the fiscal year, ensuring all projects and events stayed within scope and financial constraints.

Chicago, Illinois, United States

• Leading a team of 4 direct reports, hosting daily Syncs, 1:1s, advising on escalations, and delegating project timeline goals
• Strengthening Project Management skills through cross-department collaboration with Marketing, Sales, Finance, Support, Product, and Engineering, resulting in a 25% improvement in overall project delivery timelines and.
• Improved cross-collaboration by 30% through the implementation of the Internal Customer Success Playbook, resulting in streamlined operations and increased efficiency
• Demonstrating leadership through training new hires, participating in key meetings during the Director's absence, and driving departmental growth initiatives
• Conceptualized and implemented an internal comprehensive 'Getting Started Checklist', Interactive New Hire Guide, Orientation Schedule, and 7 Training sessions with outlines that reduced onboarding time by 20% and.
• Streamlined 6 Customer Lifecycle SOPs, 4 Master Customer Lifecycle Journey Slide Deck Templates, 5 Operational SOPs for the CS Department boosting department efficiency by 25% and ensuring consistent customer experience

Chicago, Illinois, United States

• Managing 150+ Accounts in book of business while maintaining a 2-hour response time average, providing product updates, assisting with case escalations, and facilitating internal triage
• 75+ with dedicated “proactive” outreach & cadences: Intro Calls, Check-Ins, Alignment Calls, Success Plans, SBRs
• Improved retention rates through the successful conversion of multiple Red accounts to Green within 1 year, resulting in 5-year renewals and strengthened customer relationships
• Delivered consistent 4.93 CSAT Average, driving positive customer sentiment and loyalty, resulting in improved customer lifetime value and referrals, fostering strong customer advocacy and satisfaction, and.
• Collaborating with all departments: Marketing - Win Stories/Case Studies; Sales - Upsells/Cross-Sells; Finance - Renewals; Support - Escalations/Customer Profiles; Product - Enhancement Requests/Roadmap Updates.
• Further strengthening Time & Project Management skills by tracking hundreds of customers through the various stages of the customer lifecycle, ensuring a customer's unique and individual timeline goals are met.

Chicago, Illinois, United States

• Executes new customer implementation by leading the customer through the onboarding process from start to finish
• Managing a portfolio of roughly 250 accounts (and growing)
• Consistently managing an onboarding queue averaging 25-35 customers
• Quickly became management's “go-to” for onboarding high tier/VIP/enterprise accounts
• Annual churn rate of less than 3%
• Hosts weekly training webinars in addition to tailored 1:1 trainings, ensuring continued education for my clients and their new-hires

Chicago, Illinois

• Named key account manager of Third Party booking account (comprised of 15 sub accounts) and within 6 months produced $200k in sales vs the $12k in sales the hotel booked in previous 4 years
• Exceeded 2019 Q2 and Q3 sleeping rooms and catering sales goals with 104% (Q2) and 108% (Q3) overall production
• Developed strong expertise in the Salesforce Delphi.fdc operating system
• Expanded contract negotiation skills
• Utilized hotel's $45 million renovation to convert detractors into promoters
• Managed and delegated Sales Coordinator’s responsibilities regarding assistance with lead assignment and site tours

Chicago, Illinois

• Promoted to lead server within 4 months of employment - Additional responsibilities include training new hires, executing private dining events, and closing the restaurant
• Managed and delegated other server’s side work and responsible for making sure their tasks were performed to satisfactory completion before signing them out of their shift
• Leadership and accountability qualities exhibited through training new hires and maintaining an approachable demeanor for coworkers to feel they can come to me for help as a shift leader
• Consistently top in food and beverage sales on a nightly basis

Chicago, Illinois

• Exceeded $180,000 quarterly sales goal during my first quarter with Kinzie Hotel
• Cultivated several relationships with nearby vendors in order to secure their referral business in the social market
• Reconstructed the catering program to ensure efficiency and accuracy
• Set up comp set site visits in order to keep up with the competition and know how The Kinzie Hotel measures up to other hotels in the nearby market
• Learning and executing the roles of the Catering Manager, Sales Coordinator and Events Coordinator further showcasing my commitment to excel and assist in a team environment

San Diego, California

• Holding a leadership role as a consistent shift captain and trainer
• Oversaw server side work and responsibilities through its completion in order to sign them out to leave for the night
• Contributed to the opening of Juniper and Ivy
• Consistently learned a menu that is updated daily while still advancing wine & cocktail knowledge
• Entrusted to successfully execute several Private Dining Events from start to finish
• Vastly expanded wine knowledge while obtaining level 1 Sommelier Certification

Chicago, Illinois

• Entrusted with many leadership responsibilities, including training new cocktail waitresses and creating the expected nightly and weekly opening and closing side work agendas
• Vastly improved wine, beer and cocktail knowledge with continual training and service
• Efficiently served upscale food and alcohol to a variety of clientele - from families and business travelers to celebrities andprofessional athletes, with the same level of respect and professionalism

Chicago, Illinois

• Became the go-to efficiency expert holding weekly meetings with the CFO to discuss how to move the company in more efficient directions
• Utilized leadership responsibilities by overseeing daily broker projects and ensuring deadlines were met
• Received an 18% raise and 9% bonus within my first year at Daniels Trading
• Maintained the company website using html coding
• Learned the functionalities of the CRM in its entirety

Chicago, Illinois

• Cubby BearMay 2007 - May 2008
• Served food and alcohol efficiently in sections with as many as 11 tables
• Averaged $2,000-$3,000 when at beer tubs & averaged $1,000 when selling shots
• Top nights included sales around $5,000
• Cocktailed on weekend nights and served during Cubs home games
• Trained new employees in their development at Cubby BearThe Sports Corner Bar & GrillMay 2008 – Oct 2008

Chicago, Illinois

• Served food and alcohol to a variety of clientele - from families to celebrities with the samelevel of respect and professionalism
• Gained wine knowledge and learned the components of more complicated beverages

Chicago, Illinois

• Researched and developed itineraries, vouchers, customs information, and other useful information to aid clients throughout their travels
• Assisted with numerous roles in event coordination; Aided in the planning and execution of charity & networking events while contacting international vendors for donations & incentives to aid in fundraising
• Created and sold customized luxury vacation itineraries to multiple international destinations tailoring itineraries to meet specific client interests
• Consistently exceeded $40,000 sales goal each month
• Responsible for the company's media content through various outlets; particularly through Flickr, personal travel blog experience,weekly eBlasts, flyer creation, and distribution
• Composed monthly newsletter to prospective, current, and previous clients

Bloomington/Normal, Illinois Area

• Served food and alcohol efficiently in sections with as many as 13 tables
• Set up and closed down Pub II by cleaning and stocking
• Serve food and beverages to customers at busiest local college bar
• Socialized and interacted with several different groups of people

Bachelor'S Degree, Mass Communication

Activities and Societies: TV-10 NewsMinors in Public Relations and Sociology

Certified Associate, Adventurer

https://trailblazer.me/id/jnowak63