Snr. Customer Success Manager
Current
May 2022 - Present
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Grace Boboye Email & Phone Number
Top 100 CS Strategist | Scaling Customer Success | Renewal & Expansion Power House | Interested in building and retaining loyal customers
at
Blackthorn.io
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Top 100 CS Strategist | Scaling Customer Success | Renewal & Expansion Power House | Interested in building and retaining loyal customers
Location
United Kingdom
Company size
Who is Grace Boboye? Overview
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Quick answer
Grace Boboye is listed as Top 100 CS Strategist | Scaling Customer Success | Renewal & Expansion Power House | Interested in building and retaining loyal customers at Blackthorn.io, a with 30 employees, based in United Kingdom. AeroLeads shows a matched LinkedIn profile for Grace Boboye.
Grace Boboye previously worked as Snr. Customer Success Manager at Blackthorn.Io and Co-lead Birmingham Customer Success Cafe at Customer Success Network. Grace Boboye holds Bachelor Of Science - Bs, Economics from University Of Ilorin.
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Blackthorn.io
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Profile bio
About Grace Boboye
Grace Boboye is a certified customer success professional with extensive knowledge of onboarding, customer acquisition, product adoption and renewal while ensuring that customers have the best experience in their journey. An achievement-oriented individual vast in Software as a Service(SaaS), Upselling and Cross-selling, Customer Advocacy, Gross/Net retention and Churn Reduction. She is the co-coordinator of the Customer Success Network in Nigeria currently creating awareness on how to scale and build a team of professionals who are directed at providing the best retention strategies with increased Annual Recurring Revenue and Gross retention. Her passion to progress in her career as a customer success manager has led her to successfully onboard and engage over 12000+ customers while consistently working to optimize the use of technology in achieving up to 90% retention. Currently exceeding department KPI's with 35% every month, her zero tolerance for churn has led her to adopt the use of predictive health report to monitor customers' health and effectively engage at-risk customers who are prone to churn. Grace is passionate about growth, learning, development and always ready to develop measures to constantly provide the best customer experience, increase Company's growth rate, and improve product adoption.
Current workplace
Grace Boboye's current company
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Blackthorn.Io
15 roles
Grace Boboye work experience
A career timeline built from the work history available for this profile.
Co-Lead Birmingham Customer Success Cafe
Current
Aug 2024 - Present
Head Of Operations And Mentorship
Current
Aug 2024 - Present
Community Co-Founder
Current
May 2020 - Present
Team Lead, Enterprise Customer Success Emea
Jan 2022 - May 2022
Enterprise Customer Success Global Specialist
Mar 2021 - Dec 2021
Customer Success Lead
Dec 2020 - Feb 2021
Client Service Executive
Feb 2020 - Dec 2020
Relationship Officer
Nov 2019 - Feb 2020
Customer Service Officer
Mar 2019 - Oct 2019
Interface Officer
Jan 2019 - Mar 2019
Educational Administrator
Jan 2018 - Dec 2018
Admin Manager
Innovative Brain And Business Development Services (Ibbds)
Designed and reviewed operating procedures of the organization which increased work efficiency by 70%Created a clent-based platform which increased clients' turnout by about 50% thus expanding organization's reach.Maintained sound ethical business practice among staffs and ensured that professionalism became an habit in staff dealings with clients (This was done through on-the-Job Training of Staffs)
Sep 2017 - Mar 2018
Programme Officer
Society For Life Changers And Good Parental Care
Strengthened the technical capacity of the Organization which enhaced the provison of quality services to over 1500 Orphans and Vulnerable Children in target communities.(This was done through training of Programme staffs on OVC selection and Monitoring). Created measures which increased access of OVC to comprehensive services including education, vocational training, health, psychosocial, nutrition and protection services.Mobilized caregivers and community stakeholders to locate, and protect OVCs and provide both immediate and short-term socioeconomic assistance to vulnerable children and households. This was achieved through training and retraining, mentorship and supportive supervision to caregivers.Fast and on-time reporting mode with 100% accuracy.
Jun 2016 - Aug 2017
Youth Programme Officer
Hope For Famoly Development Initiative
Coordinated all youth related programmes while ensuring that youths becomes responsible individuals in the society through periodical organization of innovative and life building mentoring service.Care for Orphans and Vulnerable Children, Single Parent Families, People Living with HIV/AIDS, and other vulnerable groups in the society.
Jan 2011 - Mar 2015
Team & coworkers
Colleagues at Blackthorn.io
Other employees you can reach at blackthorn.io. View company contacts for 30 employees →
BB
Brett Bazille
Colleague at Blackthorn.IoMenomonie, Wisconsin, United States
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AK
Alexandr Klachko
Colleague at Blackthorn.IoUnited States
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JN
Jonelle Nowak
Colleague at Blackthorn.IoChicago, Illinois, United States
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RC
Rhuan Caetano
Colleague at Blackthorn.IoVitória, Espírito Santo, Brazil
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MB
Miranda Biddlecomb
Colleague at Blackthorn.IoAthens, Georgia, United States
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HA
Heather Andrews, Lmsw
Colleague at Blackthorn.IoNorfolk, Virginia, United States
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DM
Damon Menapace
Colleague at Blackthorn.IoPhiladelphia, Pennsylvania, United States
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BR
Brian Russe
Colleague at Blackthorn.IoGreater Orlando, United States
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JK
Jared Kirk
Colleague at Blackthorn.IoPataskala, Ohio, United States
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AB
Accounting Blackthorn
Colleague at Blackthorn.IoMyrtle Beach, South Carolina, United States
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Brett Bazille
Colleague at Blackthorn.IoMenomonie, Wisconsin, United States
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AK
Alexandr Klachko
Colleague at Blackthorn.IoUnited States
View →
JN
Jonelle Nowak
Colleague at Blackthorn.IoChicago, Illinois, United States
View →
RC
Rhuan Caetano
Colleague at Blackthorn.IoVitória, Espírito Santo, Brazil
View →
MB
Miranda Biddlecomb
Colleague at Blackthorn.IoAthens, Georgia, United States
View →
HA
Heather Andrews, Lmsw
Colleague at Blackthorn.IoNorfolk, Virginia, United States
View →
DM
Damon Menapace
Colleague at Blackthorn.IoPhiladelphia, Pennsylvania, United States
View →
BR
Brian Russe
Colleague at Blackthorn.IoGreater Orlando, United States
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JK
Jared Kirk
Colleague at Blackthorn.IoPataskala, Ohio, United States
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AB
Accounting Blackthorn
Colleague at Blackthorn.IoMyrtle Beach, South Carolina, United States
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3 education records
Grace Boboye education
Bachelor Of Science - Bs, Economics
National Diploma, Accounting
Federal Polytechnic Ede
West Africa Secondary School Certificate (Wassce)
Baptist Girls High School, Osogbo, Osun State, Nigeria
FAQ
Frequently asked questions about Grace Boboye
Quick answers generated from the profile data available on this page.
What company does Grace Boboye work for?
Grace Boboye works for Blackthorn.io.
What is Grace Boboye's role at Blackthorn.io?
Grace Boboye is listed as Top 100 CS Strategist | Scaling Customer Success | Renewal & Expansion Power House | Interested in building and retaining loyal customers at Blackthorn.io.
Where is Grace Boboye based?
Grace Boboye is based in United Kingdom while working with Blackthorn.io.
What companies has Grace Boboye worked for?
Grace Boboye has worked for Blackthorn.Io, Customer Success Network, Customer Success Africa, Inevent, and Crowdyvest.
Who are Grace Boboye's colleagues at Blackthorn.io?
Grace Boboye's colleagues at Blackthorn.io include Brett Bazille, Alexandr Klachko, Jonelle Nowak, Rhuan Caetano, and Miranda Biddlecomb.
How can I contact Grace Boboye?
You can use AeroLeads to view verified contact signals for Grace Boboye at Blackthorn.io, including work email, phone, and LinkedIn data when available.
What schools did Grace Boboye attend?
Grace Boboye holds Bachelor Of Science - Bs, Economics from University Of Ilorin.
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