Saylee Parkar Email & Phone Number

United Kingdom

Configure and maintain desktops and laptops both in the office and remotely including support of Citrix and Cisco Anyconnect remote access. Install, configure, support and troubleshoot software application and services including, all core business applications including Windows 10, Windows 11,Office 365, Compare Docs, Adobe, iManage, Aderant, iTimeKeep and Microsoft Teams.Active Directory, Azure, Endpoint Manager and Exchange Administration.Ensure IT security practices and processes… Show more Configure and maintain desktops and laptops both in the office and remotely including support of Citrix and Cisco Anyconnect remote access. Install, configure, support and troubleshoot software application and services including, all core business applications including Windows 10, Windows 11,Office 365, Compare Docs, Adobe, iManage, Aderant, iTimeKeep and Microsoft Teams.Active Directory, Azure, Endpoint Manager and Exchange Administration.Ensure IT security practices and processes are followed by customers and clients in line with the Firm's Information Security Policy (ISP).Troubleshoot hardware and software problems for routers, switches, servers and UPS equipment and install, configure & support networking devices with specific reference to Cisco hardware.Work with other teams within the Technology Department to achieve call resolution providing detailed and precise information to enable those teams to ensure a prompt resolution.Use remote resolution methodologies such as SCCM to apply software upgrades, system changes and amendments as provided by other IT teams in accordance with Change Control procedures.Monitor your local office call queue and remote call queue to ensure the highest level of service is maintained.Utilise the knowledge base, call management and traceability features of ASM to ensure that information learned can be reused for future calls. Document methods such that all relevant information (technical and informative) is entered into the knowledge bank to provide an effective means of sharing information across the department.Work in accordance with documented policies and procedures; where appropriate suggest additional procedures or changes to existing procedures that need to be considered and may only be specific for your office.Carry out 'ad-hoc' tasks to assist with the smooth running of the office and provide support for projects and new technologies being rolled out to the business. Show less

Aberdeen, Scotland, United Kingdom

Manage internal & external stake holders in order to troubleshoot & resolve all IT Issues.Ensure all IT service tickets are closed within agreed SLAs with focus of quality of service & customer satisfaction.Manage clients based in various geographical locations.Sub-contractor and Vendor managements for various IT software and hardware installations.General user administration including maintenance of user accounts, email accounts and access permissions.Installation &… Show more Manage internal & external stake holders in order to troubleshoot & resolve all IT Issues.Ensure all IT service tickets are closed within agreed SLAs with focus of quality of service & customer satisfaction.Manage clients based in various geographical locations.Sub-contractor and Vendor managements for various IT software and hardware installations.General user administration including maintenance of user accounts, email accounts and access permissions.Installation & Maintenance of Client Operating systems and applications.Maintenance & Repair of all client hardware including laptops, desktops, printers and associated peripherals.Repair of all server hardware & software including servers, switches and other datacenter equipment.Provide 1st & 2nd level helpdesk support, information, and instruction to staff on all IT issues or enquiries.Ensure Backups and security checks on all IT Equipment.Repair and prepare of offshore laptop kits as required ensuring offshore IT equipment is always readily available.Pro-actively raise HSE observations and incident reports with an aim to reduce any injuries or near misses. Show less

Aberdeen, United Kingdom

Managing tickets,ensuring timely response, escalation, and closure through the ticketing system (Vivantio). Troubleshoot the end user’s issue and resolve upon first contact or escalate where required.Account and email setup on Active Directory, Microsoft Exchange and Office 365 & perform password reset. Remote installation and upgrade of software.Processing, generating, and installing SSL Certificates on IIS or Exchange server.Setting up User Accounts and assisting with… Show more Managing tickets,ensuring timely response, escalation, and closure through the ticketing system (Vivantio). Troubleshoot the end user’s issue and resolve upon first contact or escalate where required.Account and email setup on Active Directory, Microsoft Exchange and Office 365 & perform password reset. Remote installation and upgrade of software.Processing, generating, and installing SSL Certificates on IIS or Exchange server.Setting up User Accounts and assisting with PC/Laptops build.File restore/backup using VEEAM licensing and backup.Documenting and maintaining the Product & Process Manuals and User guides.Responding to automated system/monitoring tool alerts.Handling and managing domain records and renewals on DNS platform.Creating quotes, generating, and processing invoices on WPS and Sage software’s.Managing licenses renewals for products such as Antivirus, Antispam, Domains, VMware, VEEAM etc.Raising Purchase and Sales orders for the renewal of licenses upon client's approval on the respective portal. Testing functionality of new products and/ or systems. Show less

Mumbai Area, India

Led project kick off meetings to understand the client requirement and manage their expectations throughout the project lifecycle.• Coordinated with software developers as per client request to ensure that the project deliverables are clearly understood.• Ensured project deliverables meet client and quality requirements by continuously testing features.• Ensured project plans/boards are up to date & monitored project estimates versus actuals.• Prepared project documents &… Show more Led project kick off meetings to understand the client requirement and manage their expectations throughout the project lifecycle.• Coordinated with software developers as per client request to ensure that the project deliverables are clearly understood.• Ensured project deliverables meet client and quality requirements by continuously testing features.• Ensured project plans/boards are up to date & monitored project estimates versus actuals.• Prepared project documents & training materials for clients.• Actioned all incoming technical queries and dealt with any urgent issues in an efficient manner.• Coordinated with software teams to seek technical resolutions if necessary.• Maintained and monitored the information in database via creation/modification of workflow process. Show less

Mahape

• Provided remote level IT support to client organization for all types of hardware and software issues.• Managed/Monitored service tickets such as Incidents and Change order requests using ticketing tool.• Ensured the correct process is followed by assuring the correct ticket type (SR/IN) is raised based on the type issue reported & follow up with different application supports team. • Escalated tickets to higher-level support groups as necessary.• Follow up of Incidents Calls,… Show more • Provided remote level IT support to client organization for all types of hardware and software issues.• Managed/Monitored service tickets such as Incidents and Change order requests using ticketing tool.• Ensured the correct process is followed by assuring the correct ticket type (SR/IN) is raised based on the type issue reported & follow up with different application supports team. • Escalated tickets to higher-level support groups as necessary.• Follow up of Incidents Calls, Pending Calls with different office facilities & internal teams. Show less

Bachelor’S Degree, Electrical, Electronics And Communications Engineering, 2:1

Studied Electronics and Telecommunication Engineering

High School, All Subjects, 70%

Activities and Societies: NCC Cadet Participated in NCC and attended various camps including all India Trekking Camp for 13 days..