Sazzad Hossain Email & Phone Number

Nitol Niloy Tower, Nikunja-2, Khilkhet, Dhaka

• Manage Grameenphone Employee Hotline, Specialized Team, and Roaming Support Team inbound and outbound calls in a timely manner• Follow communication & and guidelines when handling different topics.• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives• Seize opportunities to upsell products when they arise• Build sustainable relationships and engage customers by taking the extra mile• Keep records of all conversations in our call center database comprehensibly if needed.• Frequently attend educational seminars to improve knowledge and performance level• Meet personal/team qualitative and quantitative targets

• Manage Grameenphone customer service in the Premium segment inbound & and outbound calls in a timely manner• Follow communication & guidelines when handling different topics.• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives• Meet personal/team qualitative and quantitative targets

Nikunja 2,Khilkhet,Dhaka

• Manage Grameenphone customer service in medium segment inbound calls in a timely manner• Follow communication and guidelines when handling different topics.• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives• Meet personal/team qualitative and quantitative targets

Dhaka, Dhaka, Bangladesh

I am well experienced in customer care.

Bachelor Of Science - Bs, Computer Science And Engineering

Bachelor'S Degree, Science