Sarah Barden Email & Phone Number

New York, Ny, Us

Basel, Baselstadt, Ch

I spearheaded all project and production support services related to the CRM system, specifically Veeva CRM. Operating within a cross-functional team environment, I ensured the optimal utilization of technical investments.My key areas of expertise include project management, business analysis, CRM system proficiency, Agile methodologies, and quality assurance and compliance. In this role, I oversaw release schedules, deployment timelines, and resolved conflicts to ensure seamless operations. I developed comprehensive project plans, facilitated meetings, and tracked progress to align with business objectives. Additionally, I ensured the timely delivery of Veeva CRM projects and enhancements for Commercial and Medical Field Teams. I collaborated with stakeholders to gather and document business and technical requirements, driving effective solution development.Highlighted Achievements:➛ Recognized as the team expert in Veeva CRM and Salesforce.com platform, providing invaluable guidance and expertise to enhance system functionality and user experience.➛ Successfully led the deployment and upgrade of the expense tracking system within the SAP environment, ensuring seamless integration and compliance with regulatory requirements.➛ Applied project management expertise and pharmaceutical industry knowledge to deliver enterprise-wide Commercial IT projects efficiently, resulting in improved business processes and operational effectiveness.➛ Ensured adherence to quality standards by confirming that all Veeva CRM and Salesforce Health Cloud system designs were traceable to functional and non-functional requirements, mitigating risks and ensuring system reliability.➛ Demonstrated a strong focus on execution, consistently delivering projects on time and within budget, thereby maximizing the ROI on technical investments and driving business growth.

Morristown, New Jersey, Us

As the Commercial Support Manager, I provided comprehensive support for Veeva CRM, focusing on testing, query resolution, and data management to ensure smooth system operation. My pivotal role included integrating CRM systems with expense tracking platforms like AP Concur, conducting thorough testing, and providing post-deployment support. I demonstrated expertise in data management, particularly in supporting Master Data Management (MDM) systems, to ensure data accuracy and consistency. Additionally, I facilitated upgrades and integrations between CRM systems and other platforms, minimizing disruption and optimizing performance. I also supported closed-loop marketing (CLM) initiatives by coordinating with marketing teams, agencies, and CRM developers to seamlessly integrate digital content within the CRM system.Highlighted Achievements:➛ Identified and resolved data discrepancies in the MDM system, ensuring accuracy and mitigating risks.➛ Implemented proactive file validation, reducing help desk calls by 90% during POA cycles, and enhancing operational efficiency.➛ Played a key role in troubleshooting and resolving critical issues during CRM system integration, ensuring compliance.➛ Educated IT teams on file validation, improving data quality and system reliability.Facilitated seamless upgrades and integrations.

Teaneck, New Jersey, Us

Provided Commercial Operations team with solutions to complex business problems. Responsible for the managing of several existing internal and external digital channels. Manage day to day interactions with vendors and sponsors.

Ingelheim Am Rhein, Rhineland-Palatinate, De

System Lead, CLM: Manage all Global CLM Deployments in Veeva CRMSupported Global Territory Alignment Management system Supported CRM Commercial SystemsSaleforce.com AdminVeeva Vault Admin

Ingelheim Am Rhein, Rhineland-Palatinate, De

Partnered with IT team members and the Sales/Marketing community to deliver IT processes that utilize underlying technology solutions in support of business objectives to improve productivity. Activities include analysis, interpretation, identifying trends, and taking corrective action. Responsibilities include leading and participation on project teams and accountability for supporting processes.

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General

Education record